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Skills

  • Food preparation
  • Communications
  • Staff development
  • Medical billing code accuracy
  • Project management
  • Pricing tool development
  • NDCMedisoft
  • First Aid/CPR
  • Report writing
  • Hardware evaluation

Work Experiences

  • Pulled patient records accurately for upcoming appointments and procedures, usually within 18 hours.
  • Assisted in completion of Lean compliance audits.
  • Contributed ideas to improve patient wait area design.
  • Referred and screened patients to make the best use of resources, triage staff, and serve community members.
  • Used email and the phone to communicate effectively with staff, patients, and insurance companies.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Provided ample support to team members, coming up with innovative solutions to complex scheduling, conflict resolution, and medical care problems.
  • Balanced a weekly workflow of scheduling, data entry, and patient communications for 13 ongoing care cases, maintaining accuracy and efficiency.
  • Kept meticulous records of office inventories and ordered additional supplies for $6.

Summaries

  • Physician-to-physician liaison with an emphasis on balancing patient concerns with physician caseload.
  • Accomplished in managing front office operations, ensuring smooth communications between patients and providers, and reducing scheduling gaps by optimizing appointment slots.
  • Knowledgable in a variety of design and testing methodologies.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Adept at managing large patient volumes, routinely checking in 17 patients daily while maintaining high standards of customer service and professionalism.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Boosted clinic productivity.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Customer-focused Sales Representative with 2 years of experience solving problems for clients.
  • Within Healthcare, senior Medical Front Office Receptionist and outstanding performer in client relations and team leadership.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Monitored
  • Accurately managed the transfer of patient records to the clinical team, maintaining a distinguishable 70% error-free rate.
  • A key team player who coordinated with departments to reduce patient registration errors, shrinking wait times by an average of 7 minutes.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Ensured front desk adherence to all healthcare privacy protocols established by HIPAA, improving patient trust and office professionalism.
  • Collaborated with team of 2 in the development of metric.
  • Recorded
  • Consulted

Affiliations

  • Affiliate Member, American Academy of Professional Coders (AAPC)
  • Active participant, Healthcare Office Management Association (HOMA)
  • Certified in framework through standard
  • International Association of Administrative Professionals
  • Member, Local Chapter of Professional Association of Health Care Office Management (PAHCOM)
  • Association for Computing Machinery
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Member, Association for Healthcare Administrative Professionals (AHCAP)
  • Certified in Medical Billing and Coding through Brightline

Certifications

  • CompTIA Network+
  • Certified Billing and Coding Specialist (CBCS) | NHA
  • Advanced Patient Relations Certification - standard
  • Health Information Systems Training - procedure
  • Certified Specialist in Electronic Health Records (EHR) - program
  • Medical Insurance Coding and Billing Certificate - Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Revenue Cycle Specialist (CRCS) – American Association of Healthcare Administrative Management (AAHAM)
  • Cisco Certified Network Associate (CCNA)

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