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Skills

  • Data Management
  • Process implementation
  • First Aid/CPR
  • Extremely organized
  • DRG assignment
  • Clerical support
  • Budgets
  • Operational improvement
  • Problem resolution
  • Document scanning

Work Experiences

  • Coordinated with logistics for patient referrals.
  • Discovered new ways to improve the management of medical records.
  • Contributed ideas to improve patient wait area design.
  • Confirmed appointment scheduling and follow-ups.
  • Assisted in successful completion of PMP compliance audits by organizing required documentation and providing timely reports.
  • Oversaw the system conversion and ensured that there was minimal downtime during the updates.
  • Evaluated and forwarded procedure and service details to the appropriate coding staff so that they could be best classified for insurance purposes.
  • Collaborated with referring specialists to ensure timely receipt of test results and medical records within two years for urgent cases.
  • Contributed to the clinic’s HIPAA compliance efforts.
  • Went over the charts and highlighted any information that was missing or incorrect.

Summaries

  • Achieved 21% accuracy.
  • Within Healthcare, senior Medical Front Office Receptionist and outstanding performer in client relations and team leadership.
  • Design and development of successful initiative embedded software applications in the past.
  • With confidence and sensitivity to the unique impacts on community members, multitalented, diplomatic communicator of broad-scale announcements to patients.
  • Top-producing salesperson and industry expert in Healthcare.
  • Adept at improving billing accuracy.
  • Clear understanding of vendor management and workflow optimization as well as process improvement training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Medical Front Office Receptionist is a multi-talented Medical Front Office Receptionist who is consistently rewarded for planning and operational improvements.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Represented
  • Collaborated with the insurance department to decrease claim denial rates by 84% via careful documentation and timely submission.
  • Created
  • Won
  • Increased
  • Advised
  • Ensured front desk adherence to all healthcare privacy protocols established by HIPAA, improving patient trust and office professionalism.
  • Proposed
  • Designed a new scheduling process that decreased appointment wait times by an average of 9 minutes.

Affiliations

  • International Council of Nurses
  • Active attendee, Biannual Healthcare Office Receptionist Symposium, 2016
  • National Association of Health Unit Coordinators (NAHUC) member
  • Freemason
  • Volunteer, Portland Hospital's patient intake services
  • Affiliate Member, American Academy of Professional Coders (AAPC)
  • International Association of Administrative Professionals
  • Active member of local Medical Receptionist Networking Group Denver
  • Registered member, Healthcare Administrative Technology Association (HATA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Specialist in Electronic Health Records (EHR) - program
  • Certified Medical Coding Specialist (CMCS) - framework
  • Certified Public Accountant (CPA)
  • Association for Project Management (APM)
  • Certified Billing and Coding Specialist (CBCS) | NHA
  • Project Management Professional (PMP)
  • HIPAA Compliance Certification - Lakeside Partners
  • Certified Outpatient Coder (COC) category
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)

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