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Skills

  • Budgets
  • Data verification
  • Business operations
  • Writing case histories
  • Data discrepancy identification and correction
  • Recordkeeping
  • Inbound and outbound calls
  • Cross-functional collaboration
  • Customer service
  • Program equipment

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with IT to create an enhanced registration portal.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Jira to one year customer locations.
  • Analyzed and reported trends in registration volume and feedback, leading to revised strategies that ultimately increased registrations by 72%.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Boosted team morale.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a satisfaction rate of 52%.

Summaries

  • Analytical thinker with a record of successful registration system updates, improving process efficiency and reducing user onboarding times.
  • Accelerated specialized registration processes.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Registration Technician is a multi-talented Registration Technician who is consistently rewarded for planning and operational improvements.
  • Accomplished in developing and refining SOPs to standardize registration practices and ensure consistency across all 11 locations.
  • Registration Technician with 10 years of successful project management and budget management experience.
  • Achieved within the first 2024 of implementation.
  • Achieved a 33% reduction in issue resolution times.
  • Flexible and self-assured, promoting cross-functional collaboration and performance reporting as well as cross-functional collaboration.
  • Research Interviewer with extensive experience compiling statistical data on psychology-related topics.

Accomplishments

  • Collaborated with customer support teams to introduce new registration protocols, decreasing response times by 3 hours.
  • Optimized the client registration experience by introducing a new user interface resulting in a 57% reduction in incomplete forms.
  • Effectively communicated with clients to troubleshoot and resolve 5 registration system issues per month, improving client retention by 74%.
  • Assisted in the migration of 12 records to a cloud-based registration platform, which ensured compatibility and reduced data loss incidents by 66%.
  • Created detailed training guides focused on optimizing registration workflows, reducing registration entry errors by 51% among 4 employees.
  • Resolved product issue through consumer testing.
  • Partnered with marketing and event teams to optimize registration platforms, leading to a 40% increase in conversion rates among registered attendees.
  • Developed SOPs for resolving client registration issues, which decreased errors and improved average resolution times by 41%.
  • Worked cross-departmentally to align registration procedures with compliance standards, achieving Six Sigma and minimizing regulatory breaches.
  • Resolved over 12 client inquiries per day, achieving a satisfaction rate of 59% and meeting a 11-hour response time SLA.

Affiliations

  • American Association of Health Information Management Professionals (AHIMA)
  • Association of Record Managers and Administrators (ARMA International)
  • Association of Information Technology Professionals
  • Accredited Registration and Records Certification Council
  • International Council of Nurses
  • National Council for Prescription Drug Programs (NCPDP)
  • Administrative Management Society (AMS) – Health Services Division
  • International Association of Privacy Professionals (IAPP)
  • Association of Professional Healthcare Administrators
  • Accreditation Council for Registered Healthcare Professionals

Certifications

  • CompTIA A+ Technician
  • Microsoft Office Specialist: Excel Associate Certification - 2015
  • ServSafe
  • Certified Registration and Scheduling Technician (CRST) - 2023 by Brightline
  • Lean Six Sigma Green Belt (LSSGB) - 2019 by Cedar Works
  • Certification in Medical Billing & Coding - 2021 by American Academy of Professional Coders (AAPC)
  • Certified Data Management Professional (CDMP) - 2016 by Data Management Association (DAMA)
  • Certified Medical Administrative Assistant (CMAA) by metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+

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