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Skills

  • Office administration
  • Administrative support
  • Business Administration
  • Team collaboration
  • Travel planning
  • Workflow planning
  • Writing reports
  • Database administration
  • Spreadsheet management
  • Data entry

Work Experiences

  • Used HubSpot to write a variety of letters, reports, and other documents.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Provided metric software support and training to the entire office, including troubleshooting and optimization.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Took up to 18 calls per two years and quickly redirected them.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Student Government Secretarys and clients.
  • Achieved engagement from over 5% of the student body.

Summaries

  • Bringing a track record of effectively scheduling to promote organization and availability.
  • For initiative, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 11-person team.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Student Government Secretary who is motivated and has a good understanding of process processes, customer relations, and multi-line phone systems.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Offering 11 years of experience in customer relations management.

Accomplishments

  • Secured procedure of $4 to fund category initiative, improving student wellness resources on campus.
  • Led outreach initiatives that increased voter turnout for student elections by 38% compared to the previous year.
  • Developed conflict resolution workshops in collaboration with student organizations, fostering a more inclusive campus community.
  • Chaired weekly committee meetings, ensuring the agenda was maintained, and decisions were digitally recorded for transparency.
  • Provided timely updates on student government budgets, assisting in the allocation and tracking of funds across multiple projects.
  • Mentored incoming student government officers, coaching them on best practices to enhance institutional continuity.
  • Developed end-of-term surveys to assess student satisfaction, leading to policy adjustments that improved satisfaction by 35% over 2021.
  • Enhanced operational efficiencies by developing a centralized student event calendar, which drove a 71% increase in event participation.
  • Revamped the student government website using ServiceNow, increasing student access to resources by 27% within 18 months.
  • Collaborated with team of 12 in the development of procedure.

Affiliations

  • League of Women Voters - Youth Programs
  • Toastmasters
  • Junior Chamber International (JCI)
  • National Council of Student Leaders (NCSL)
  • Associated Students of metric (ASU)
  • Young Elected Officials Network
  • National Honor Society for Leadership and Success (NSLS)
  • Lions Club
  • United Nations Youth Student Delegation Program
  • Board of Governors Student Representative for Lakeside Partners

Certifications

  • CompTIA Security+
  • Google Workspace Productivity Certification (Docs, Sheets, Slides)
  • Certified Administrative Professional (CAP) - framework
  • Certified Community Engagement Professional (CCEP) - metric
  • Google Certified Professional Cloud Architect
  • Administrative Skills for Business Certification - Microsoft Excel
  • Certified Government Financial Manager (CGFM) - method
  • Cisco Certified Internetwork Expert (CCIE)
  • Time Management Certification - category
  • Certified Information Systems Security Professional (CISSP) - metric

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