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Skills

  • Customer service
  • MS Office
  • Patient screening
  • Procedure equipment
  • Regulatory compliance
  • Problem resolution
  • Budgets
  • Client-centered care delivery
  • Building therapeutic alliances
  • Crisis intervention

Work Experiences

  • Future psychologists were trained in best practices by me.
  • Achieved 85% greater retention.
  • Achieved a 63% positive feedback rate.
  • Answered 3 calls per two years to help customers with their questions and concerns.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with legal and social services.
  • Advocated for domestic violence survivors.
  • Achieved a 74% improvement in team communication.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Authored 8 success stories.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved measurable improvements in mental health outcomes.
  • Expert in the use of ServiceNow and data analysis.
  • Clinical Counselor with extensive experience facilitating mindfulness and CBT interventions, demonstrating a 19% improvement in client coping mechanisms.
  • Achieved results within 5 months.
  • Achieved a diagnostic accuracy improvement of 42%.
  • Excellent understanding of procedure treatment and diagnosis, as well as QuickBooks usage.
  • Strengths in workflow optimization and process improvement backed up by Miscellaneous training.
  • Achieved 38% behavior change success.

Accomplishments

  • Participated in cross-functional collaborations with local agencies, improving referral procedures and reducing client intake time by 7 weeks.
  • Designed and implemented a client-centered therapeutic program, resulting in a 58% improvement in emotional regulation skills among participants.
  • Resolved product issue through consumer testing.
  • Spearheaded a mental health awareness campaign, increasing community engagement by 57% and improving early intervention outcomes.
  • Programmed and evaluated outcome measurement tools across client therapies, helping secure framework for future service expansions.
  • Guided 17 clients experiencing trauma through art-based therapy, positively impacting PTSD symptomatology with a 81% decrease.
  • Improved discharge planning protocols, resulting in a 31% lower readmission rate among clients with chronic mental health issues.
  • Led a series of mindfulness training sessions which contributed to a 65% increase in client satisfaction in post-therapy surveys.
  • Contributed to staff well-being assessments, resulting in improved mental health support services and winning the organization the Employee of the Year.
  • Provided psychoeducation workshops to diverse populations, helping to increase awareness of coping strategies by 65% among attendees.

Affiliations

  • Member, Anxiety and Depression Association of America (ADAA)
  • Member, Eye Movement Desensitization and Reprocessing International Association (EMDRIA)
  • Psychology Network Participant - Council of Counseling Psychology Training Programs (CCPTP)
  • International Society for Cognitive Therapy (ISCT)
  • Association for Supply Chain Management (APICS)
  • American Group Psychotherapy Association (AGPA)
  • Rotary International
  • International Association of Administrative Professionals
  • Collaborator with initiative on Clinical Psychology research project
  • American Marketing Association

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Addiction Counselor (CAC) - process
  • Board Certified Counselor (BCC) standard
  • National Certified Counselor (NCC) procedure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified Dialectical Behavior Therapy Professional (C-DBT) - Evergreen Certifications
  • Trauma-Focused Cognitive Behavioral Therapy Certification (TF-CBT) method

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