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Skills

  • Budgets
  • Process improvement
  • Crisis management and problem-solving
  • Peer leadership development
  • Public speaking and presentations
  • Creative event activation
  • Diversity, Equity, and Inclusion Initiatives
  • Conflict resolution and mediation
  • Cultural Sensitivity and Awareness
  • Onboarding logistics management

Work Experiences

  • Achieved a 47% improvement in event facilitation efficiency.
  • Collaborated with external vendors.
  • Connected students with key faculty and alumni.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with the Office of Student Life to implement COVID-19 safety measures, ensuring the safe participation of 4 students during 2022's Welcome Week.
  • Answered 6 calls per two years to help customers with their questions and concerns.
  • Created and distributed detailed campus navigation material.
  • Created a sense of belonging for over 18 new students.
  • Assisted in the development of a campus-wide orientation application.
  • Oversaw the delivery of procedure project by program team, which resulted in procedure.

Summaries

  • Welcome Week Leader is a multi-talented Welcome Week Leader who is consistently rewarded for planning and operational improvements.
  • Welcome Week Leader with 8 years of successful workflow optimization and vendor management experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Boosted student survey participation by 57%.
  • Achieved a high satisfaction rate of 67%.
  • Aptitude for peer leadership development.
  • Coordinated Welcome Week events for a diverse student body.
  • Addressed challenges faced by 5 students.
  • Conducted conflict resolution workshops.
  • Customized orientation programs.

Accomplishments

  • Designed interactive workshops on time management and wellbeing for first-year students, with positive feedback from 29% of attendees.
  • Coordinated multicultural events in partnership with category, promoting diversity and attracting 20% more international students to join.
  • Led a team of 4 student volunteers to execute Welcome Week activities, achieving 78% participation rate in all scheduled events.
  • Designed, planned, and facilitated 11 virtual meet-and-greet sessions which increased remote student participation by 16% compared to previous years.
  • Executed registration and briefing procedures as lead facilitator for program, maintaining a 68% attendance and satisfaction rate.
  • Increased efficiency of event registration by integrating procedure, reducing check-in times by 83% and improving overall student experience.
  • Collaborated with the Office of Student Life to assess and refine feedback systems, achieving a 27% boost in overall satisfaction with Welcome Week events.
  • Collaborated with external food vendors to meet the dietary needs of students during 17 campus events, which led to 43% positive feedback regarding catering.
  • Managed all event-related communication via standard, boosting event participation rates by 81% through targeted reminder emails.
  • Worked in conjunction with compliance to incorporate new student wellness programming, which was attended by 44% of the incoming cohort.

Affiliations

  • Student Affairs Administrators in Higher Education (NASPA) - Regional Conference Attendee
  • Campus Life and Student Engagement Association - Board Member
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Lions Club
  • Society of Human Resource Management
  • National Association for Campus Activities (NACA) - Member
  • Conflict Resolution and Mediation Conference - Attendee 2022
  • First Year Connections Advisory Council - Resource Coordinator
  • Peer Leadership Program - Team Leader

Certifications

  • College Life and Wellness Coaching Certification - Wellcoaches®
  • CompTIA Network+
  • Diversity, Equity, and Inclusion in Higher Education Certificate - University of Michigan or any reputable provider
  • Cisco Certified Internetwork Expert (CCIE)
  • Assessment of Campus Involvement and Engagement Certification - NIRSA: Leaders in Collegiate Recreation
  • Leadership in Student Affairs Certificate - NASPA
  • SHRM Certified Professional (SHRM-CP)
  • Student Success and Retention Certificate - NASPA
  • Conflict Resolution Certification - National Conflict Resolution Center (NCRC)
  • Certified Public Accountant (CPA)

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