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Skills

  • Attendee feedback collection and analysis
  • Team management
  • Stakeholder relationship management
  • Problem resolution
  • Customer service
  • Guest experience optimization
  • Event sales
  • Cross-functional team leadership
  • Budgets
  • Corporate partnership development

Work Experiences

  • Acquired 9 new followers by the event’s opening day.
  • Coordinated hotel blocks for 12 participants.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Authored and distributed press releases.
  • Achieved a 50% efficiency boost.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Authored and distributed press releases pre- and post-event, resulting in 13 media outlets covering the event and drawing 11 additional registrations.
  • Choreographed the movements of VIP attendees and guest speakers disallowing conflicts in schedule and increasing satisfaction ratings by 64% during procedure.
  • Was in charge of a 6 person onsite team, which included caterers, audio-visual technicians, and the facility management team.
  • Achieved zero reported incidents at Raleigh venue.

Summaries

  • Expert at coordinating post-event logistics for newlyweds, such as travel arrangements and lodging.
  • Conference Officer with 11 years of expertise.
  • Analytical Conference Officer.
  • Conference Officer with 12 years of sponsorship, fundraising, and private event planning experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Adept in contract negotiations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Conducted comprehensive post-event analysis.
  • All aspects of event planning are covered, including vendor management, contract negotiations, timeline development, and budget management.
  • Arranged translation services for 17 international attendees.

Accomplishments

  • Implemented a day-of-event workflow for volunteers, boosting on-site operational efficiency by 39% during the method event.
  • Coordinated with over 4 external vendors and suppliers, securing contracts that enhanced the attendee experience while staying under budget by 37%.
  • Facilitated the planning and execution of 15-person professional conference by overseeing logistics, speaker management, and attendee experience.
  • Assisted in the strategic relocation of the process, leading to a 80% increase in attendee numbers and a 30% decrease in venue costs.
  • Arranged AV and technical support for 14 sessions successfully, ensuring all presentations were executed without a hitch using Power BI.
  • Secured the participation of leading industry experts and keynote speakers, which contributed to a 71% increase in media coverage and visibility for the event.
  • Developed and maintained sponsor relations with 3+ corporate businesses, resulting in a 4% growth in sponsorship revenue over 2020.
  • Coordinated with national and international media outlets to boost public relations efforts, securing media participation from 5 platforms.
  • Created and enforced a health and safety plan for a 6+ person conference during the 2021 pandemic, resulting in full compliance with local regulations.
  • Resolved product issue through consumer testing.

Affiliations

  • Project Management Institute
  • Exhibition Services and Contractors Association (ESCA)
  • Academy of Hospitality Industry Attorneys (AHIA)
  • National Association of Catering and Events (NACE)
  • Certified Event Designer – Event Design Collective
  • International Congress and Convention Association (ICCA)
  • National Association of Social Workers
  • Jaycees
  • Society for Incentive Travel Excellence (SITE)
  • Meeting Professionals International (MPI)

Certifications

  • Certified Meeting Professional (CMP) - 2018
  • Digital Marketing Professional Certification (DMI) - 2019
  • Workplace Safety and Security Awareness Training - 2021
  • Certificate in Conference and Event Management – process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Catering & Events (CPCE)
  • Social Media Marketing Certification - Jira
  • Certified Public Accountant (CPA)
  • Cert Prep: CompTIA Security+ - program Online
  • Certified Audio-Visual Specialist (CAVS)

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