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Skills

  • Regulatory updates monitoring
  • Organization
  • Regulatory compliance
  • Operational improvement
  • Time management
  • Client onboarding for renewals
  • Advanced reporting and documentation
  • Supervision
  • Client Satisfaction Improvement
  • Customer feedback loop implementation

Work Experiences

  • Oversaw the delivery of method project by initiative team, which resulted in standard.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a customer retention rate of category by 2015.
  • Advised clients on renewal options.
  • Built and maintained a network of mortgage brokers.
  • Collaborated with framework customers to determine their needs and deliver method service.
  • Achieved an approval rate of system for non-standard applications.
  • Looked for industry trends on social media and through online sources.
  • Looked at customer account histories to see if they had previously adhered to payment plans and loan terms.
  • Contributed an additional $16 in banking products.

Summaries

  • Accomplished Mortgage Renewal Specialist skilled in negotiating profitable mortgage solutions, leading to an impressive 32% client retention rate and consistent portfolio growth.
  • Committed to staying ahead of industry trends.
  • Adept at managing large portfolios with a focus on client-centric consultations, driving retention while boosting the mortgage portfolio by $18 in the last three years.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in leading communication efforts and crafting client retention strategies that contributed to a 36% increase in annual retention rates.
  • Organizes paperwork, resolves discrepancies, and collaborates with third-party vendors to resolve issues and close deals.
  • Achieved recognition through President's Club in 2020.
  • Consistently delivered mortgage renewals.
  • Consistently achieved 59% year-over-year growth in renewals.

Accomplishments

  • Increased adoption of digital renewal portals by 64% through targeted marketing campaigns, enhancing overall customer satisfaction.
  • Trained a team of 17 new hires on best practices for mortgage renewal, contributing to enhanced operational efficiency.
  • Collaborated with technology vendors to improve mortgage renewal software usability, lowering training time for new employees by 13 hours.
  • Mentored junior mortgage specialists, resulting in a 68% increase in team productivity.
  • Reduced operational risks by proactively identifying clients with potential financial difficulties, cutting default rates by 66%.
  • Reduced customer inquiry response times by implementing a real-time support tool, cutting response times by 10 minutes.
  • Played a critical role in delivering 11 renewals per month under strict deadlines, securing over $16 in recurring revenue.
  • Streamlined the mortgage renewal process, reducing average turnaround time by 5 days.
  • Designed a mortgage renewal workflow system that enhanced department efficiency, reducing average processing times by 11 days.
  • Resolved product issue through consumer testing.

Affiliations

  • American Medical Informatics Association
  • Lions Club
  • The Canadian Bankers Association (CBA)
  • National Association of Social Workers
  • Society of Human Resource Management
  • Institute of Consumer Financial Education (ICFE)
  • Loan Underwriting and Credit Risk Initiative
  • Association of Residential Mortgage Regulators (ARMR)
  • American Association of Bank Directors (AABD)
  • National Association of Professional Mortgage Women (NAPMW)

Certifications

  • Mortgage Industry Association of Canada (MIAC) Member Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Residential Mortgage Specialist Certification
  • Leadership and Cross-Functional Coordination Certification
  • Financial Risk Manager (FRM)
  • Commercial and Residential Mortgage Lending Certificate
  • Advanced Mortgage Servicing Certification

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