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Skills

  • Communications
  • Budget variance tracking
  • Confidential data handling
  • Relationship development
  • Customer service excellence
  • Customer complaint resolution
  • Appointment management software (e.g., Tableau)
  • Organization
  • Business operations
  • 3M Encoder

Work Experiences

  • Oversaw the system conversion and ensured that there was minimal downtime during the updates.
  • Conducted routine audits of documentation procedures.
  • Achieved a 56% improvement in scheduling accuracy.
  • Oversaw a 7-month project to revamp the filing system, resulting in a 8% increase in department productivity.
  • Transported SAP to several months customer locations.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted the Director of Operations in tracking clinic-wide quality improvement initiatives, resulting in a 8% increase in patient satisfaction ratings.
  • Assisted the Director of Operations.
  • Coordinated logistics for 6 medical professionals, optimizing scheduling and improving resource availability by 64%.

Summaries

  • Adept at managing patient satisfaction projects, leading to a 59% increase in positive feedback through well-designed and executed surveys.
  • Within Miscellaneous, senior Medical Administrative Specialist and outstanding performer in process improvement and project management.
  • Clear understanding of vendor management and risk assessment as well as client relations training.
  • Adept at improving call-resolution efficiency.
  • Collaborative leader skilled in mentoring front-office staff, yielding a 36% reduction in patient complaints by implementing new patient engagement strategies.
  • Achieved a 54% improvement in patient support services.
  • Accelerated payment collection times.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Created comprehensive patient information packets.
  • Coordinated schedules for 15 medical professionals.

Accomplishments

  • Performed a structured financial analysis of department budgets, identifying cost-saving opportunities that resulted in $15 in annual savings.
  • Collaborated with team of 3 in the development of method.
  • Initiated a comprehensive patient portal adoption campaign that increased patient adoption of the platform by 59%, directly impacting engagement and satisfaction.
  • Documented and resolved method which led to procedure.
  • Coordinated with third-party payers to resolve outstanding claims, recovering $10 in unpaid claims within the past year.
  • Processed medical billing, coding, and claim submissions for 5 patients daily, ensuring accurate coding and payment collections.
  • Monitored evolving industry regulations and updated clinic procedures to ensure continuous compliance, resulting in 2 consecutive years without audit issues.
  • Assisted in the transition to paperless documentation, resulting in a 26% reduction in manual errors and improved patient data accessibility.
  • Optimized front desk operations, reducing average patient check-in time by 10 minutes and enhancing overall service flow.
  • Resolved escalated patient concerns in a prompt and professional manner, reducing complaints by 80% over a the past year period.

Affiliations

  • American Society of Safety Professionals
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Association for Computing Machinery
  • Freemason
  • Medical Group Management Association (MGMA)
  • International Association of Administrative Professionals
  • American Association of Medical Assistants (AAMA)
  • Institute of Healthcare Improvement (IHI)
  • Lions Club

Certifications

  • ServSafe
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators (NAHUC)
  • Health Information Technology Certification - standard
  • Certified in Healthcare Compliance (CHC) Ironclad Systems
  • Medical Billing and Coding Specialist Certification - Meridian
  • First Aid/CPR Certified
  • Certified Professional Biller (CPB) – Ironclad Systems
  • Salesforce
  • Certified Medical Administrative Assistant (CMAA) - Summit Group
  • Certified Managed Care Professional (CMCP) – Ironclad Systems

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