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Skills

  • Business analysis
  • Collaboration Platforms (e.g., Google Workspace, Office 365)
  • Configuration management (Workday)
  • Relationship development
  • Servers expertise
  • Organization
  • Active Directory Management
  • Technical analysis
  • Project organization
  • Diagnostic Tools Expertise Workday

Work Experiences

  • Collaborated with faculty and researchers, providing custom technical solutions that improved research workflow efficiency by 48%.
  • Collaborated with IT department leadership.
  • Collaborated with vendors for procurement.
  • Collaborated with engineering to optimize computational workloads.
  • Achieved a 57% decrease in equipment-related accidents.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Coordinated with external IT sources.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with operations to optimize computational workloads, reducing rendering times by 52%.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 49% improved bandwidth.
  • Dedicated professional with expertise in technical support.
  • Adaptable Computer Lab Administrator.
  • Adept in enforcing technical policies.
  • Applied best sustainable practices.
  • Demonstrated ability to drive operational efficiencies and improve lab performance through the integration of automation tools and process enhancements.
  • Achieved measurable increases in user productivity.
  • Achieved a 49% improvement in user competency.

Accomplishments

  • Integrated real-time collaboration tools across lab systems, supporting 3 group projects and fostering a more efficient learning environment.
  • Collaborated with cross-departmental IT teams to standardize networking protocols, simplifying lab device integration and reducing ticket submissions by 22%.
  • Coordinated with method vendors for timely procurement and installation of HubSpot, completing the project under a $2 budget.
  • Integrated cloud-based storage systems to support student data submissions, increasing accessibility and reducing data loss risks by 68%.
  • Implemented software deployment solutions for initiative, reducing downtime by 27% and improving student productivity.
  • Led a team of 15 technicians in performing regular maintenance and updates across framework lab infrastructure, significantly improving response times for technical support requests.
  • Led the annual maintenance overhaul of lab infrastructure, reducing equipment downtime by 60% and eliminating hardware failures during peak usage hours.
  • Facilitated regular training programs for staff and students on lab equipment, increasing user satisfaction scores by 70%.
  • Resolved over 5 help desk tickets in collaboration with technical support staff, leading to increased lab user satisfaction and a drop in recurring issues.
  • Collaborated with cybersecurity team to strengthen lab network defense protocols, reducing unauthorized access attempts by 31%.

Affiliations

  • Certified Information Systems Security Professional (CISSP) Chapter procedure
  • International Council of Nurses
  • Information Systems Security Association (ISSA)
  • Computing Technology Industry Association (CompTIA)
  • Toastmasters
  • International Association of Cloud & Managed Service Providers (IAC-MSP)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Society for Information Management (SIM)
  • Online Learning Consortium (OLC)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • GIAC Security Essentials (GSEC)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • CompTIA Network+ Certification
  • Certified Linux Administrator (CLA) - standard
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Certified Wireless Network Administrator (CWNA)
  • CompTIA A+ Technician

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