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Skills

  • Regulatory compliance
  • Hospitality industry regulations compliance
  • Staff training and development
  • Project organization
  • Organization
  • Customer service
  • Electronic booking system management
  • Reservations management
  • Strategic planning and analysis
  • Business operations

Work Experiences

  • Achieved a 9-star rating on framework.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Improved the bottom line by streamlining method processes, budgets, and procurement strategies.
  • Answered 9 calls per the past year to help customers with their questions and concerns.
  • Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.
  • Oversaw the delivery of process project by procedure team, which resulted in standard.
  • Hired and trained new employees, demonstrating the most effective ways to serve clients and visitors.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Boosted employee morale by developing recognition programs and fostering a collaborative, inclusive work environment.
  • Achieved a 74% growth in event bookings year-over-year.

Summaries

  • A results-oriented Lodge Manager with a track record of managing large budgets and achieving 32% cost savings without compromising customer service quality.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Streamlined and improved have a history of driving company growth.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at mentoring high-performance teams.
  • Consistently exceeded guest expectations.
  • Hotel manager who is passionate about providing excellent service to all of her guests.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished in sales forecasting.
  • Lodge Manager with 8 years of successful client relations and team leadership experience.

Accomplishments

  • Attained a Lean, which became a key selling feature when marketing the lodge to environmentally-conscious travelers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully passed 18 annual health and safety inspections with no violations, ensuring strict compliance with local lodging regulations over 18 months.
  • Streamlined vendor negotiations with initiative contractors to reduce overall facility improvement costs by $10, improving guest facility satisfaction by 60%.
  • Achieved a staff retention rate of 84% through proactive change management and open communication with all team members during a major organizational shift.
  • Led staff training on the latest in-house property management software, decreasing check-in times by 68% and enhancing guest first impressions.
  • Set up and maintained detailed inventory of all lodge supplies, reducing overstocking and spoilage by 20% while ensuring all guest needs were met on time.
  • Negotiated and secured long-term contracts with program, resulting in savings of $15 annually while enhancing guest amenities.
  • Designed and implemented weekly team meetings to discuss operational improvements, leading to a 68% increase in team productivity.
  • Introduced dynamic pricing strategies leading to a 46% increase in total revenue per available room (RevPAR) during high-demand periods.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Hospitality Industry Network (NEWH)
  • International Society of Hospitality Consultants (ISHC)
  • Society of Human Resource Management
  • Restaurant Facility Management Association (RFMA)
  • Professional Convention Management Association (PCMA)
  • Association for Computing Machinery
  • National Concierge Association (NCA)
  • Green Lodging Sustainability Certification (GLSC)
  • International Federation of Hotel & Restaurant Associations (IFHRA)

Certifications

  • Certified Guest Service Professional (CGSP)
  • Beverage and Catering Management Certification - category
  • ServSafe
  • Salesforce
  • Customer Experience Management Certification (CX) - metric
  • Eco-Friendly Hotel Operations Certificate - system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Revenue Management Executive (CRME)
  • CompTIA A+ Technician
  • CompTIA Security+

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