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Skills

  • MS Office
  • Hospitality industry regulations compliance
  • Customer loyalty program management
  • Operational improvement
  • Business analytics tools (ServiceNow)
  • Budget management and cost optimization
  • Housekeeping operations management
  • System equipment
  • Customer service
  • Cross-departmental collaboration

Work Experiences

  • Achieved a 74% growth in event bookings year-over-year.
  • Achieved a 34% resolution rate.
  • Cut energy consumption by 67%.
  • Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.
  • Coordinated the opening of a new wing at the lodge.
  • Achieved high standards during health audits.
  • Analyzed competitor pricing.
  • Boosted repeat bookings by 53%.
  • Authored standard operating procedures for front and back office operations, improving task execution speed by 79%.
  • Was in charge of the day-to-day operations of a brand new 18-room hotel with a staff of 11.

Summaries

  • Accomplished in sales forecasting.
  • Consistently cut renovation costs.
  • Conducts staff training initiatives.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Determined recent graduate with a bachelor's degree in hospitality management.
  • Achieved long-term improvements in guest satisfaction.
  • Consistently improved guest retention by 64%.
  • When it comes to greeting guests and resolving issues, she is extremely effective.
  • Lodge Manager is a multi-talented Lodge Manager who is consistently rewarded for planning and operational improvements.
  • Accomplished Lodge Manager.

Accomplishments

  • Documented and resolved process which led to category.
  • Fostered relationships with local tour operators and restaurants to integrate guest services, which boosted cross-selling opportunities by 24%.
  • Optimized housekeeping scheduling systems, reducing labor costs by 15% without compromising cleanliness and guest satisfaction standards.
  • Developed and launched targeted seasonal marketing campaigns, resulting in a 31% improvement in off-season occupancy rates over a the past year period.
  • Increased occupancy rates by 37% during shoulder seasons by collaborating with local tourism boards and launching joint ventures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a dynamic revenue management system, increasing Average Daily Rate (ADR) by 49% in peak seasons.
  • Designed and implemented weekly team meetings to discuss operational improvements, leading to a 68% increase in team productivity.
  • Maintained a guest complaint resolution turnaround time of 4 hours, boosting overall review ratings by 51%.
  • Proactively improved booking website design, resulting in a 75% increase in direct bookings and a 85% decrease in dependency on third-party sites.

Affiliations

  • American Marketing Association
  • American Culinary Federation (ACF)
  • The International Ecotourism Society (TIES)
  • Association for Computing Machinery
  • Environmental Health and Safety (EHS) Certification
  • Professional Convention Management Association (PCMA)
  • Lions Club
  • Society of Human Resource Management
  • Green Lodging Sustainability Certification (GLSC)
  • Hospitality Financial and Technology Professionals (HFTP)

Certifications

  • Occupational Health & Safety Compliance initiative
  • Diploma in Event Management - category
  • Certificate in Executive Housekeeping Management - process
  • Certified Public Accountant (CPA)
  • Advanced Hospitality Marketing - program
  • Hotel Revenue Management Certification - program
  • Project Management Professional (PMP)
  • Conflict Management & Resolution Certificate - process
  • Eco-Friendly Hotel Operations Certificate - system
  • Food Safety Manager Certification (ServSafe)

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