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Skills

  • Operational improvement
  • Cross-functional team leadership
  • Inventory replenishment
  • First Aid/CPR
  • Eco-Friendly Chemical Transition
  • Housekeeping team supervision
  • Business operations
  • Project organization
  • Organization
  • Key Performance Indicator (KPI) Monitoring

Work Experiences

  • Coached and mentored team leads.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated on construction and remodeling projects to ensure that EVS innovation was included at every stage, securing Innovation Award for role in operational readiness.
  • Achieved 12 successful inspections.
  • Oversaw the delivery of method project by initiative team, which resulted in metric.
  • Collaborated with infection control and quality improvement teams to design protocols that reduced hospital-acquired infections by 37% over 8 months.
  • Transported HubSpot to the past year customer locations.
  • Was in charge of scheduling, training, and performance monitoring for 9 employees.
  • Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 7%.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Committed to safety and efficiency, with a focus on providing support and leadership to teams in order to achieve objectives.
  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.
  • Achieved this across 4 facilities.
  • Achieved compliance and excellence standards.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted cleaning efficiency by 57%.
  • Collaborated with infection control teams.
  • Achieved a 75% boost in satisfaction.
  • Achieved top ratings in external cleanliness audits.
  • Achieved measurable improvement in team performance.

Accomplishments

  • Tracked and analyzed cleaning metrics, implementing data-driven adjustments that improved room readiness times by 6 minutes.
  • Led project to reduce utility/water consumption in housekeeping operations, reducing consumption by 60% over 10 months.
  • Spearheaded the introduction of eco-friendly cleaning chemicals, earning the facility Excellence Award for environmental excellence.
  • Monitored and reinstated compliance efforts with OSHA, CDC, and Joint Commission standards, maintaining risk-free departmental operations.
  • Expanded contracted EVS services to off-site health centers, generating additional revenue streams valued at $6 per location per year.
  • Revitalized underperforming EVS department to meet or exceed hospital regulatory requirements for cleanliness and safety.
  • Led a team of 17 EVS professionals, improving department cleanliness audit scores by 29% within 16 months/2015.
  • Facilitated cross-departmental collaboration to support infection control measures, reducing hospital-acquired infections by 57%.
  • Successfully renegotiated vendor contracts, cutting supply costs by 67% while maintaining service quality.
  • Monitored and ensured compliance with all national and state-level sanitation mandates, receiving zero non-compliance issues in quarterly audits.

Affiliations

  • National Association of Environmental Professionals (NAEP)
  • American Marketing Association
  • Environmental Excellence Awards (EEA)
  • Leadership in Energy and Environmental Design (LEED) Certification Programs
  • Health Care Without Harm (HCWH)
  • Lions Club
  • Society of Women Engineers
  • American Society for Healthcare Environmental Services (ASHES)
  • Board of Certified Safety Professionals (BCSP)
  • Local Chamber of Commerce - Healthcare Chapter

Certifications

  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Regulatory Compliance Manager (CRCM) - Brightline
  • Fundamentals of Infection Surveillance & Control Certification – Summit Group
  • ISO 14001 Environmental Management Systems Lead Auditor – Ironclad Systems
  • Occupational Health and Safety Technician (OHST) – BCSP
  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP) - procedure
  • Infection Prevention and Control (CIC) Certification – CBIC
  • Registered Sanitarian/Environmental Health Specialist (RS/REHS) – NEHA
  • SHRM Certified Professional (SHRM-CP)

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