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Skills

  • First Aid/CPR
  • Technical issues analysis
  • Energy efficiency initiatives
  • Communications
  • Technical documents comprehension
  • Cross-departmental collaboration
  • Staff education and training
  • Supervision
  • Technical writing
  • Operational improvement

Work Experiences

  • Developed advanced backup and recovery strategies.
  • Increased company revenue by 6% beyond one year targets by upselling products and services.
  • Achieved reduction over two years.
  • Assisted students and faculty with software tools.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 9 new accounts.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Bringing together faculty and students.
  • Developed advanced backup and recovery strategies to safeguard digital data, with a recovery success rate of 32% during incidents.
  • Collaborated with IT to upgrade lab workstations.
  • Achieved a recovery success rate of 21% during incidents.

Summaries

  • Promotes strategic planning and process improvement skills that are dynamic.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Boosted engagement by 56%.
  • Boosted system performance by 70%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Lean and Scrum Master are proudly certified.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptable Computer Lab Coordinator who excels in dynamic work environments, leading initiatives like the creation of an online resource center that reduced in-person support requests by 63%. Skilled in self-service strategies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Specializes in standard and system product troubleshooting.

Accomplishments

  • Created and maintained a knowledge base for lab users to access self-help troubleshooting guides, decreasing help desk inquiries by 56%.
  • Spearheaded the setup of a virtual computer lab system, giving students remote access to lab software during critical times like exam periods.
  • Implemented a new equipment checkout system that reduced asset loss by $17 and improved tracking accountability across 8 labs.
  • Played a key role in disaster recovery planning for lab environments, ensuring continuity of services after process with minimal downtime.
  • Facilitated hardware repairs in coordination with vendors, maintaining an equipment uptime of 37%+ over the academic year.
  • Collaborated with team of 5 in the development of category.
  • Reorganized lab seating plans to comply with social distancing guidelines during category, enabling safe in-person usage of 16 workstations.
  • Led the oversight of daily operations in a busy computer lab, managing 18 workstations and ensuring optimal performance for an average of 17 daily users.
  • Reduced workload on the IT team by implementing autonomous system health checks, identifying common issues and raising user safety by 60%.
  • Collaborated with the academic advisory team to adjust lab hours based on peak usage data, increasing overall lab availability by 78%.

Affiliations

  • American Society of Safety Professionals
  • Certification in CompTIA A+ Technician since 2020
  • Member, International Society for Technology in Education (ISTE)
  • Rotary International
  • Presenter, Technology in Higher Education Symposium 2016
  • Volunteer, Educational Technology Conference 2016
  • Volunteer Instructor, Computer Literacy Program Columbus
  • Society of Women Engineers
  • Member, Academic Resource Center Coordinators Council
  • American Marketing Association

Certifications

  • ITIL Foundation Certification
  • Certified Technology Specialist (CTS)
  • Microsoft Certified: Azure Fundamentals
  • CompTIA A+ Technician
  • CompTIA Security+
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Lab Safety Manager (CLSM)

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