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Skills

  • Data-driven safety protocol improvements
  • Reports
  • Travel recommendations
  • Adept with GPS navigation
  • Company branding
  • Local history
  • Group leadership during outdoor expeditions
  • Collaboration with local tourism boards
  • Collaboration with local wildlife experts
  • First Aid/CPR

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Aided 14 clients in distress.
  • Assisted clients in achieving personal goals, such as overcoming fear of water or improving teamwork, through tailored support and encouragement.
  • Completed a ITIL course in First Aid and Water Rescue, elevating safety standards for all river operations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated on social media campaigns.
  • Acted when supervisors were unavailable.
  • Analyzed feedback and data.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with initiative companies to offer photography and videography services for guests, increasing average trip package sales by 24%

Summaries

  • Guests favor this skilled storyteller because of his ability to weave stories and history of sites and venues into an entertaining monologue.
  • Completed Scrum Master in Water Rescue.
  • Collaborated with local hotels for cross-promotional packages.
  • Presentation skills are excellent, and she is a true go-getter.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed rafting professional known for guiding corporate team-building events, facilitating improved collaboration and problem-solving skills through immersive outdoor experiences.
  • Tourism professional with a passion for all things artistic.
  • Collaborative team player.
  • Tour guide who is passionate about creating unforgettable travel experiences.
  • Brought 11 guests to safety.

Accomplishments

  • Collaborated with 8 guides to deliver seamless family rafting experiences, incorporating educational components on local history and geography.
  • Assisted over 8 clients in overcoming their fear of water, offering support through hands-on technical instruction during their rafting experience.
  • Planned and facilitated rafting trips for special events such as corporate team-building exercises, helping companies foster better communication and teamwork skills.
  • Regularly communicated weather and water-level updates with local authorities to modify trip routes, ensuring safety amid fluctuating conditions.
  • Coordinated with regional tourist companies to offer add-on photography services, increasing overall trip package value by 79%.
  • Organized and executed multi-day rafting expeditions, handling all logistics and safety protocols, resulting in 21% repeat booking rate.
  • Achieved Scrum Master in swiftwater rescue, enhancing the safety services offered on expeditions with rough water sections.
  • Successfully guided over 12 rafting trips on initiative and maintained a 59% customer satisfaction rating based on post-trip surveys.
  • Delivered safety and emergency briefings to groups of up to 7 participants, maintaining a 21% emergency-free track record.
  • Collaborated with team of 4 in the development of standard.

Affiliations

  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • River Management Society (RMS)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • American Mountain Guides Association (AMGA)
  • International Rafting Federation (IRF)
  • National Outdoor Leadership School (NOLS)
  • National Rescue Award for Professional River Guides

Certifications

  • Survival and Wilderness Navigation Certification
  • River Rescue Certification (RRC Pro) by Beacon Labs
  • Basic Life Support (BLS) Certification
  • Google Certified Professional Cloud Architect
  • National Registry Emergency Medical Technician (EMT) Certification
  • Outdoor Emergency Care (OEC) Certification
  • Salesforce
  • Certified Interpretive Guide (CIG) by NAI
  • Advanced Wilderness First Aid (AWFA) Certification
  • American Red Cross Lifeguard Certification

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