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Skills

  • Inventory Management Optimization
  • Multi-tasking in fast-paced environments
  • Vendor relationship management
  • MS Office
  • Equipment troubleshooting
  • Customer satisfaction improvement
  • System Repair
  • Wireless Network Design
  • Educating customers
  • Project deadline management

Work Experiences

  • Cut response times by 84%.
  • Collaborated with system engineers.
  • Collaborated with project managers.
  • Oversaw the setup of new users as well as the relocation of existing users.
  • Answered 10 calls per one year to help customers with their questions and concerns.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with initiative customers to determine their needs and deliver program service.

Summaries

  • Combination Technician skilled in installing satellite dishes.
  • Completed projects under intense time constraints.
  • Adhered to Denver regulations.
  • Boosted operational efficiency by 79%.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 82% reduction in manual intervention.
  • Client-focused professional with a history of meeting service deadlines and training teams to excel in high-demand environments, consistently delivering superior results.
  • Award-winning Combination Technician.
  • Award-winning Combination Technician, recognized after solving 11 complex network issues, leading to a President's Club for exceptional customer service within 18 months.
  • Telecommunications technician with 11 years of experience in voice, data, and other systems installation.

Accomplishments

  • Received Scrum Master in Asana, enhancing team capabilities in advanced telecommunications configurations.
  • Managed 9 field technicians, maintaining a 36% schedule adherence rate across three years.
  • Identified and corrected issues during site audits, preventing 6 potential service interruptions in the Northeast.
  • Field-tested cutting-edge SAP and offered insights that led to product improvements in future deployments.
  • Negotiated with suppliers, cutting equipment costs by $13 while maintaining service quality.
  • Installed and maintained fiber-optic cable platforms across the Southwest, expanding high-speed service to 6 new businesses.
  • Utilized Workday for real-time diagnostics, resulting in a 69% decrease in system downtime across the Southwest.
  • Developed schedules for preventative maintenance on Power BI, reducing service outages by 26%.
  • Automated inventory tracking via Tableau, leading to a 77% reduction in project delays.
  • Drove a reduction in service error rates by 40% through system optimization and rigorous testing.

Affiliations

  • Jaycees
  • American Medical Informatics Association
  • National Telecommunications Cooperative Association (NTCA)
  • International Federation for Information Processing - Telecommunications Society (IFIP-TC)
  • CompTIA Network+ Certification Training Group
  • Building Industry Consulting Service International (BICSI)
  • Certified Telecommunications Network Specialists Association
  • ISCET – International Society of Certified Electronics Technicians
  • American Society of Safety Professionals
  • American Marketing Association

Certifications

  • SCTE Broadband TelecomCenter Specialist (BTCS)
  • Certified Alarm Technician – Level I (CAT-I)
  • RCDD (Registered Communications Distribution Designer) – standard
  • CompTIA A+ Certification
  • Certified Satellite Installer (CSI, SBCA)
  • Certified Telecommunications Analyst (CTA)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Fiber Optics Association (FOA) Certified Fiber Optic Specialist (CFOS/D)
  • Certified Fiber Optic Technician (CFOT)

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