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Skills

  • Accessibility improvements for digital resources
  • Planning and coordination
  • Communications
  • MS Office
  • Sound judgment
  • Administrative support
  • Customer service
  • Annual budget development and management
  • Cost analysis and savings
  • Business operations

Work Experiences

  • Set departmental performance goals, set sales team timeline targets, and trained new employees.
  • Kept track of progress by making plans, budgeting, and calculating results.
  • Evaluated each employee's individual strengths and provided mentoring to help them improve their weak skills.
  • Developed effective 17 month business plans to help strategic decision-makers focus on achieving long-term goals.
  • Negotiated with metric vendors to get the best price on initiative products, resulting in a profit margin increase of 12%.
  • Oversaw the performance and productivity of 5 employees while supervising and leading 2 department managers.
  • Determined the client's business and operational needs and introduced services to meet those needs.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
  • Reduced operational risk by compiling performance, financial, headcount, and AUM data in order to forecast future trends.

Summaries

  • Strong technical skills and experience in budget management.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Recognized for operational, customer service, process, and category excellence.
  • Polished and poised, with a strong desire to succeed.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Data analysis Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • HubSpot and Tableau experts with exceptional interpersonal skills.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Initiative, process, and category are all available.
  • Decisive leader with a track record of setting and achieving lofty goals, high quality standards, and standard and framework.

Accomplishments

  • Led the adoption of affordable digital learning materials, decreasing textbook-related expenses by $3 per student per semester.
  • Facilitated workshops for faculty adoption of cost-saving, sustainable course materials, boosting department participation by 45%.
  • Streamlined the course material budgeting process, saving 15 hours per quarter and improving forecasting accuracy by 67%.
  • Successfully managed a department budget of $13, achieving a net savings of 46% under the forecasted expenditure.
  • Led bi-annual stakeholder surveys to align course material planning with department goals, improving alignment by 23%.
  • Enhanced the course material return policy, improving student satisfaction scores by 68% in post-semester surveys.
  • Redesigned the bookstore’s inventory management system, reducing material delivery times by 56% and eliminating restocking delays.
  • Integrated student feedback mechanisms into the material selection process, leading to 41% higher student satisfaction.
  • Championed a campus-wide initiative to make essential course materials accessible prior to the first day, improving on-time student readiness by 51%.
  • Created a tracking system for textbook returns and exchanges, lowering loss rates by 15% over 18 months.

Affiliations

  • Member of the Academic Digital Content Consortium, focusing on transitioning traditional materials to accessible online platforms.
  • Served as a Member of the Campus Resource Allocation Committee, evaluating the effectiveness of institutional spending on educational materials.
  • Certified in Advanced Bookstore Management through the Independent College Bookstore Association (ICBA) since 2019.
  • Completed Project Management Certification from Summit Group, applying learned techniques to oversee digital transformation projects in course material management.
  • Completed the Vendor Relationship Management Certification through Brightline, enhancing negotiation skills with course material suppliers.
  • Participated in educational webinars hosted by the Online Learning Consortium (OLC), focusing on digital content delivery and accessibility.
  • Co-Chair of the Course Materials Selection Committee, advising faculty on cost-effective and accessible material options.
  • Affiliated with the Association of Academic Bookstores, focusing on strategies for integrating sustainable practices in print-to-digital conversions.
  • Affiliated with the Campus Bookstore Leadership Council, sharing expertise in student engagement through affordable course materials.
  • Member of the Higher Education Course Material Alliance, staying up to date on evolving legal and procurement practices for academic materials.

Certifications

  • Certified Knowledge Manager (CKM) – 2020
  • Certified Bookstore and Textbook Services Manager (CBTSM)
  • Apple Certified Associate (ACA)
  • Certified People Leader in Education Operations (CPLE) – Cedar Works
  • Open Educational Resources (OER) Implementation Certification – Beacon Labs
  • Advanced Training in Learning Systems Integration – Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified eCommerce Operations Manager – Adobe Creative Suite
  • Google Certified Professional Cloud Architect
  • Six Sigma Green Belt in Educational Operations – 2019

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