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Skills

  • Event planning and coordination
  • Credit and collections
  • Customer satisfaction
  • Contract auditing
  • Safety measures
  • Business Administration
  • Results-oriented
  • Bookkeeping
  • Client-focused
  • CRM Systems

Work Experiences

  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Incoming messages and correspondence were opened, sorted, and distributed to the 18-person team.
  • Used Tableau to keep track of expense claims and prepare management expense reports.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Double-checked the data's accuracy and integrity.
  • Procedure helped me achieve $12,000.
  • Prepared expense reports, purchase orders, and invoices as part of my accounting duties.
  • Gathered and analyzed administrative cost data in order to prepare two years budgets for corporate management.

Summaries

  • Administrative Assistant Manager with 13 years of successful data analysis and cross-functional collaboration experience.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Clear understanding of data analysis and workflow optimization as well as client relations training.
  • Administrative Assistant Manager is a multi-talented Administrative Assistant Manager who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Within Miscellaneous, senior Administrative Assistant Manager and outstanding performer in client relations and cross-functional collaboration.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Performed month-end financial reconciliations using framework, consistently exceeding accuracy goals with 80% error-free reports.
  • Supervised a departmental budget of 4 with zero discrepancies reported during 7 consecutive audits.
  • Assisted HR with benefits enrollment process for 15 employees, reducing errors by 79% during the onboarding period.
  • Utilized QuickBooks to automate data entry tasks, saving the department 19% in processing time.
  • Streamlined company-wide event coordination, planning events for up to 16 attendees and staying within $92,000.
  • Collaborated with team of 2 in the development of program.
  • Reduced contract processing time by 38% by creating a new vendor management system for logistics.
  • Developed department-wide templates and forms, improving document standardization and saving 8 man-hours monthly.
  • Trained administrative staff on Workday resulting in increased productivity by 38%, contributing to faster project completion.
  • Resolved product issue through consumer testing.

Affiliations

  • International Facility Management Association (IFMA)
  • Society for Human Resource Management (SHRM) - Local Chapter
  • National Business Education Association (NBEA)
  • International Council of Nurses
  • Microsoft Office Specialist Certification (MOS)
  • Rotary International
  • International Association of Women (IAW)
  • Association for Information and Image Management (AIIM)
  • National Association of Professional Women (NAPW)
  • HR Certification Institute (HRCI)

Certifications

  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist (MOS) Master in metric
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Workspace Certification
  • Executive Leadership Certificate from Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Remote Management Certificate by procedure

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