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Skills

  • Sales forecasting
  • Contract negotiation
  • Customer Relationship Management (CRM)
  • Customer Engagement Improvement
  • Discounted service procurement
  • Budget-conscious travel solutions
  • Team management
  • Initiative equipment
  • Discount rate negotiation
  • Business operations

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 9% growth in sales.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Balanced cultural immersion and relaxation.
  • Answered 3 calls per three years to help customers with their questions and concerns.
  • Achieved improvement over 2022.
  • Boosted repeat vacation bookings from past clients.
  • Collaborated with tourism boards from Phoenix.
  • Achieved results within the first 12 months.
  • Achieved a $4 cost saving per year.

Summaries

  • Applied volume booking strategies.
  • Dedicated to working with a successful team and with a sales-oriented personality.
  • Consistent high-performer.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Travel sales expert with strong administrative skills and previous experience working for reputable agencies.
  • Achieved a 56% increase in client satisfaction.
  • Consistent high-performer, recognized with President's Club for surpassing sales targets and client satisfaction goals over 4 consecutive quarters.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Blended relaxation and cultural experiences.
  • Achieved a 16% improvement in traveler satisfaction.

Accomplishments

  • Analyzed customer feedback to tailor new vacation offerings which increased repeat bookings by 74% compared to the previous year.
  • Developed strategic relationships with regional tourism boards, leading to an exclusive array of vacation experiences featured in global travel publications.
  • Increased client bookings by 65% through offering tailored, comprehensive vacation itineraries that aligned with customers' preferences and seasonal trends.
  • Designed custom vacation experiences for clients by leveraging in-depth personal consultations, resulting in 21% increase in package upgrades.
  • Reduced overall client flight and accommodation costs by negotiating volume-based discounts, adding 82% to the company's profitability.
  • Negotiated long-term contracts with travel suppliers, securing ongoing discounts that contributed to $180,000 savings for clients annually.
  • Utilized Jira booking systems to manage complex group reservations, ensuring flawless itineraries for corporate clients.
  • Achieved Lean in travel consulting, which enhanced customer trust and allowed for better decision-making in complex trip itineraries.
  • Recognized with the President's Club for exceeding sales targets by 48% over 10 consecutive quarters.
  • Reduced lead time for vacation planning by 9 days through the introduction of automated email reminders and follow-ups.

Affiliations

  • Travel Industry Association (TIA)
  • Certified Travel Associate (CTA) Certification
  • Association for Computing Machinery
  • National Association of Social Workers
  • National Tour Association (NTA)
  • Cruise Lines International Association (CLIA)
  • Association for Supply Chain Management (APICS)
  • International Luxury Hotel Association (ILHA)
  • Institute of Travel & Tourism (ITT)
  • ASTA Verified Travel Advisor Program

Certifications

  • Sabre Airline Solutions System Training Certification
  • Certified Business Analysis Professional (CBAP)
  • Google Ads Certification – Travel Marketing
  • CompTIA A+ Technician
  • Crisis Management for the Travel Professional Certificate by the Global Travel & Tourism Partnership
  • Accredited Cruise Counselor (ACC) by CLIA
  • Certified Tourism Ambassador (CTA) from Tourism Ambassador Institute
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Project Management Professional (PMP)

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