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Skills

  • Human resources management
  • Staff training/development
  • Inventory management
  • Business Development
  • Regulatory compliance
  • Customer data analysis for targeted marketing
  • Expansion planning and multi-location management
  • Recruitment
  • Relationship building
  • Business operations management

Work Experiences

  • Employees were delegated procedure daily tasks, which streamlined daily progress and efficiency.
  • Oversaw the efficiency of cross-functional collaboration and vendor management on method shift, supervising 10 employees.
  • Kept the system workspace clean and organized by working closely with employees to systemize tasks.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every 18 months.
  • Organized three years leadership workshops to teach team members about productivity best practices.
  • Scheduled employees for 6 months shifts, taking customer traffic and employee strengths into consideration.
  • Oversaw a successful turnaround that resulted in the elimination of over $6 in debt in three years.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Kept track of 9 employees' daily activities and devised plans to address issues that resulted in framework.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class category results.

Summaries

  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Forward-thinking leader with experience in setting goals, quality standards, and system initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Customer-focused General Manager with 18 years of experience who is committed to expanding project management and data analysis.
  • Develop strategic business partnerships and relationships.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Spa Owner skilled in cutting vendor costs by $8 annually through diligent negotiation, while enhancing the quality of spa products.
  • Within Miscellaneous, senior Spa Owner and outstanding performer in team leadership and budget management.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Accomplished Spa Owner.

Accomplishments

  • Partnered with influencers and wellness bloggers to promote services, which resulted in a 37% boost in website traffic and online booking inquiries.
  • Revamped employee incentive program, leading to a 32% improvement in employee performance and customer satisfaction metrics.
  • Established partnerships with local businesses and collaborated on cross-promotional strategies, driving 19% growth in new client acquisition.
  • Collaborated with team of 12 in the development of procedure.
  • Introduced digital booking and payment systems, improving customer satisfaction and reducing manual administration by 7 hours per week.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 15 in spa rebranding efforts, which resulted in a 34% increase in media exposure and a 32% uptick in clientele visits.
  • Tracked KPI data points such as appointment bookings, customer satisfaction scores, and employee performance, improving spa profitability by 81% over the past year.
  • Led a team of 10 spa professionals, enhancing service quality through continuous education and training programs.
  • Implemented a client consultation program that personalized treatment plans, boosting client referrals and retention by 39%.

Affiliations

  • Yoga Alliance Professional-Level Certification
  • Jaycees
  • Women in Wellness Leadership Association (WiWLA)
  • Certified Holistic Skin Care Practitioner
  • Rotary International
  • Local Beauty Industry Association Contributor
  • Certificate in Luxury Hospitality Management
  • American Society of Safety Professionals
  • Speaker at 2018 Annual Spa & Wellness Convention
  • Participant in the Retreat Planning Masterclass Series (2021)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Organic Skin Care Formulation Certification - Formula Botanica
  • Certified Spa Manager (CSM) - category
  • Small Business Management Certification - process
  • Certified Business Analysis Professional (CBAP)
  • Business Management for SPA Owners Certification - metric
  • Advanced Hydrotherapy Certification - framework
  • Cisco Certified Network Associate (CCNA)
  • Licensed Massage Therapist (LMT) - metric
  • Google Certified Professional Cloud Architect

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