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Skills

  • Relationship development
  • Budgeting and forecasting
  • Liquor, beer and wine knowledge
  • Responsible alcohol service
  • Organization
  • Communications
  • Customer tasting facilitation
  • Knowledge of craft and microbrews
  • Consumer engagement strategy
  • MS Office

Work Experiences

  • Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers.
  • Achieved sales within the first 12 weeks.
  • Collaborated with bartenders to execute a seasonal cocktail menu, leading to an increase of $13 in sales each quarter.
  • Achieved a 53% increase in VIP client bookings.
  • Achieved Innovation Award for top guest experience.
  • Kept up to date on state laws governing alcoholic beverage services and ensured 12% inspection compliance.
  • Analyzed sales data and consumer feedback.
  • Arranged distillery tours and engagements for VIP clients, resulting in repeat group bookings valued at $11 per event.
  • Increased ticket averages by training 6 employees on suggestive up-selling techniques.
  • Achieved exclusive first-access privileges for new Adobe Creative Suite launches.

Summaries

  • In fast-paced environments with high patron volumes, successful in providing quality service.
  • Achieved a 27% improvement in guest satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Spirits Specialist with 13 years of successful project management and client relations experience.
  • Achieved Outstanding Service Award recognition within the spirits sector.
  • Boosted market share by 43%.
  • Achieved 27% growth in top-end product sales.
  • Awarded across 18 outlets.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Bartender with outstanding performance reporting and quality assurance abilities.

Accomplishments

  • Developed a curated selection of premium spirits, driving sales growth by 38% within several months.
  • Negotiated exclusive distribution agreements with international suppliers, ensuring competitive market positioning and $5 increased profit.
  • Collaborated with elite distilleries to create exclusive offerings, raising brand profile by 76% in 2015.
  • Identified emerging market trends and introduced Power BI, increasing category sales by 63% within 2015.
  • Revamped corporate training programs for spirit knowledge, resulting in a 18% improvement in team performance.
  • Worked cross-functionally with marketing and sales teams to promote top-tier spirits, achieving 35% annual revenue growth.
  • Designed a product sampling strategy that improved first-time buyer conversion rates by 36% within one year.
  • Implemented staff training program that improved customer satisfaction ratings by 55% in Raleigh.
  • Strategically collaborated with hospitality partners to streamline supply chains, reducing overall costs by 79%.
  • Introduced innovative spirits presentations that boosted customer engagement and store foot traffic by 80%.

Affiliations

  • Member, The Spirits Network
  • American Medical Informatics Association
  • Founder, system Craft Spirits Enthusiasts Club
  • Member, Distilled Spirits Council of the United States (DISCUS)
  • Member, United States Bartenders' Guild (USBG)
  • Contributor, Artisan Spirit Magazine
  • Affiliate Member, International Association of Culinary Professionals (IACP)
  • Association for Computing Machinery
  • Member, American Distilling Institute (ADI)
  • Member, Tales of the Cocktail Foundation

Certifications

  • Certified Beverage Professional (CBP) - framework
  • CompTIA Security+
  • Mixology Certification - Meridian
  • Spirits Ambassador Program Certification from Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Certified Sommelier - procedure
  • Cisco Certified Network Associate (CCNA)
  • Certified Whiskey Sommelier (CWS)
  • Certified Cicerone® Program Level 1

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