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Skills

  • Cross-brand promotional strategies
  • Menu memorization
  • Customer experience enhancement
  • Changing beer kegs
  • Team building
  • Process improvement
  • Budgets
  • Preparing garnishes
  • Classic cocktails
  • Food running

Work Experiences

  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Achieved Innovation Award for top guest experience.
  • Achieved a 2015 growth in local brand partnerships by fostering relationships with distillers and organizing cross-brand promotions.
  • Achieved repeat group bookings.
  • Achieved a 53% increase in VIP client bookings.
  • Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers.
  • Increased ticket averages by training 6 employees on suggestive up-selling techniques.
  • Analyzed sales data and consumer feedback to maintain optimal inventory levels, reducing waste by 18% annually.
  • Collaborated with bartenders to execute a seasonal cocktail menu, leading to an increase of $13 in sales each quarter.
  • Captured a new 83% share of the niche market.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Spirits Specialist is a dependable and motivated Spirits Specialist who takes an independent approach to dealing with high-volume customer loads.
  • Strong track record of providing outstanding service in standard and category establishments.
  • In fast-paced environments with high patron volumes, successful in providing quality service.
  • Clear understanding of workflow optimization and budget management as well as workflow optimization training.
  • Achieved 27% growth in top-end product sales.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 22% reduction in wastage.
  • 8 years of experience in the field, with a strong desire to see the company succeed.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Headed product curation and tasting events that led to 30% increased social media follower engagement.
  • Revamped corporate training programs for spirit knowledge, resulting in a 18% improvement in team performance.
  • Successfully sourced limited-edition Adobe Creative Suite, resulting in a 41% sales boost during the holiday season.
  • Developed a curated selection of premium spirits, driving sales growth by 38% within several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with elite distilleries to create exclusive offerings, raising brand profile by 76% in 2015.
  • Enhanced the customer experience by customizing cocktail offerings, which improved repeat business by 24%.
  • Documented and resolved system which led to metric.
  • Reduced shrinkage by 84% through enhanced stock control and inventory management techniques.

Affiliations

  • Certification, Wine and Spirit Education Trust (WSET) Level 3 Award in Spirits
  • Jaycees
  • Freemason
  • Panelist, National Cocktail Championships
  • Collaborator, Local Craft Distillers Guild
  • American Society of Safety Professionals
  • Member, Tales of the Cocktail Foundation
  • Association for Computing Machinery
  • Member, The Spirits Network
  • International Council of Nurses

Certifications

  • Women of the Vine & Spirits Certified Member
  • Spirits Ambassador Program Certification from Ironclad Systems
  • Distilled Spirits Council of the United States (DISCUS) Spirits Education Certification
  • Certified Public Accountant
  • CompTIA Security+
  • Salesforce
  • Certified Public Accountant (CPA)
  • WSET Level 3 Award in Spirits
  • Certified Sommelier - procedure
  • Certified TIPS Alcohol Training Program

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