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Skills

  • Recruiting
  • Cross-functional team leadership
  • Client relationship management
  • Financial aid application review
  • Google Drive
  • LexisNexis
  • Quickbooks
  • Project management
  • Meticulous attention to detail
  • Database entry

Work Experiences

  • Trained new employees on customer service policies and procedures to maintain operational consistency.
  • Oversaw the procedure program for standard parties in order to lower operating costs.
  • Got better.
  • Built strong professional relationships in order to improve the efficiency of the system department.
  • Greeted incoming customers with a professional demeanor and offered helpful, friendly advice.
  • Assisted customer service in resolving escalated customer issues.
  • Had planned ahead.
  • Scheduled procedure meetings, wrote agendas, and took thorough notes during the meetings.
  • Devised process improvements and offered practical solutions to recurring problems.
  • Administered payroll and handled payroll corrections to provide accurate payment to employees.

Summaries

  • Results-oriented, meticulous team leader with a proven track record in the Computers Software sector.
  • Expert Assistant Team Lead with Lean and Computers Software office and personnel management experience.
  • Verifies documents, investigates problems, and implements effective solutions.
  • Deadline-driven
  • Knowledge of category of equipment and standard of products.
  • Strong organizational and communication skills, as well as accuracy and attention to detail.
  • Exceptional at motivating assembly line workers to meet daily output targets.
  • Committed to proactive reorganization for maximum efficiency and safety.
  • Motivated, passionate leader with 3 years of retail store management experience.
  • Focused on customer service

Accomplishments

  • Resolved
  • Travel Planning: Booked heavy domestic and international travel for department of 9.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Won
  • Earned “Excellence Award” in 2016.
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Streamlined
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.

Affiliations

  • Jaycees
  • Association for Computing Machinery
  • Association for Talent Development (ATD) member
  • National Association of Social Workers
  • International Coaching Federation (ICF) Certified Coach
  • Certified Agile Leader (CAL) Designation
  • Institute for Operations Research and the Management Sciences (INFORMS) Member
  • American Management Association (AMA) Member
  • Business Relationship Management Institute (BRMI) Certified Professional
  • Freemason

Certifications

  • Association for Project Management (APM)
  • Method, Microsoft Office Specialist: Certificate
  • CompTIA Security+
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP) by method
  • Google Project Management: Professional Certificate
  • Certified Leadership Trainer (CLT) by Harbor & Co.
  • Performance Metrics and KPIs Reporting Course by Cedar Works
  • Leadership and Management Certificate course by metric

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