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Skills

  • Multidisciplinary care coordination
  • Medical billing dispute resolution
  • Healthcare Software Implementation
  • Healthcare technology integration
  • Goal setting
  • First Aid/CPR
  • Assessing needs
  • Healthcare Resource Allocation
  • Administrative Task Automation
  • Relationship development

Work Experiences

  • Championed patient advocacy initiatives.
  • Achieved a reduction in patient readmissions by 68%.
  • Coordinated cross-regional patient transportation logistics.
  • Achieved a reduction in hospital readmission rates by 49%.
  • Achieved an President's Club for excellence in care delivery.
  • Coached and developed a cross-functional team of 15 clinicians, improving interdepartmental communication and patient outcomes.
  • Championed patient advocacy initiatives, significantly raising satisfaction scores across 8 clinical departments.
  • Collaborated with compliance on EHR system rollout.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of method project by procedure team, which resulted in method.

Summaries

  • Demonstrated success in reducing patient readmissions by 44% through the introduction of patient-centered care models within 2017 months.
  • Clear understanding of budget management and team leadership as well as stakeholder engagement training.
  • Collaborative healthcare leader.
  • Decreased administrative burdens by 50%.
  • Boosted knowledge retention by 40%.
  • Currently holding a Arizona driver's license.
  • An experienced social worker who can coordinate services, collaborate with families, and provide ongoing counseling and support.
  • Demonstrated success in reducing patient readmissions.
  • Director of Patient Services is a multi-talented Director of Patient Services who is consistently rewarded for planning and operational improvements.
  • Achieved a 21% reduction in redundant administrative tasks.

Accomplishments

  • Led a cross-functional team to implement a new patient intake process, reducing wait times by 71% and enhancing patient satisfaction scores by 54%.
  • Facilitated interdepartmental collaboration to enhance patient service delivery, cutting average service resolution times by 61%.
  • Strengthened payer partnerships through the development of a value-based care model, securing reimbursement rate increases of 26% from major insurance providers.
  • Championed staff mentorship and engagement initiatives, increasing internal promotions by 10 and reducing voluntary turnover by 66%.
  • Successfully launched a Tableau to improve telehealth services, resulting in a 4% boost in patient access to healthcare resources in rural areas.
  • Optimized resource allocation among clinical teams, reducing patient wait times by 84% and increasing the department’s annual patient capacity by 8.
  • Consolidated multiple patient care operations into a single-point communications hub, reducing redundancy and improving throughput by 55%.
  • Designed and implemented a mentorship program for 2 high-potential team members, yielding 55% increase in employee retention and producing 13 new leaders annually.
  • Piloted remote monitoring programs for chronic care patients, reducing hospital admissions by 78% and improving patient remote engagement.
  • Developed strategic partnerships with community organizations, increasing patient referrals by 19% and strengthening care continuity for high-risk populations.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Council on Process Excellence in Healthcare – Steering Committee Leader
  • Association for Healthcare Resource & Materials Management (AHRMM) – Lead Contract Negotiations Team
  • American College of Healthcare Executives (ACHE) – Member
  • Patient Safety Movement Foundation – Member of the Steering Committee for Initiative to Minimize Billing Disputes
  • National Association of Social Workers
  • Jaycees

Certifications

  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Patient Safety (CPPS)
  • Lean Six Sigma Green Belt – Healthcare
  • Certified Addictions Registered Nurse (CARN)
  • Certified Care Manager (CCM)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Certified Population Health Consultant (CPHC)

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