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Skills

  • Point of Sale workflow optimization
  • Territory Sales Experience
  • Business Development
  • Check payment processing
  • Dish preparation
  • Accounts payable/receivable
  • Table setting
  • Tableside service
  • Seating assignment preparation
  • Dining customer service

Work Experiences

  • Promoted items on beverage lists and restaurant specials.
  • Dealt professionally with customer complaints, resolving issues through diplomatic acknowledgement and a commitment to service.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Piled trays high with extras like eating utensils, napkins, and condiments.
  • Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.
  • Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.
  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Kept a close eye on restaurant traffic during different days and seasons and created schedules for 17 employees based on what I learned.

Summaries

  • Upselling 17% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Ambitious server with 11 years of experience increasing procedure sales and providing guests with personalized service.
  • Head Waitress is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • In-depth knowledge of all customer-facing areas.
  • With careful organization, he is an effective creator of service structures.
  • At method restaurant, creative floor leader with 3 years of experience serving 18 dinner guests.
  • Commended for multitasking and providing excellent service to 2 customers on a daily basis.
  • Professional with 11 years of experience in restaurant operations who is dependable and quality-oriented.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.

Accomplishments

  • Recognized for exceptional multitasking skills during high-volume events, consistently maintaining service standards while overseeing multiple sections of the restaurant.
  • Organized and executed VIP services for special event parties, ensuring seamless coordination of Microsoft Excel orders and surpassing sales goals by 55%.
  • Worked with the kitchen staff to coordinate large-scale orders effectively for group parties, maintaining food quality and delivery within 80% of standard cook times.
  • Collaborated with chefs and management to design and test seasonal menus, achieving a 77% customer satisfaction rate based on post-meal surveys.
  • Initiated a feedback program for staff to voice thoughts and suggestions, which improved team morale and increased retention by 64%.
  • Improved staff retention by 84% year-over-year by fostering a collaborative team culture and providing opportunities for advancement.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Trained and mentored 15+ new team members on service protocols, which contributed to a 81% reduction in training time and improved onboarding efficiency.
  • Documented and resolved framework which led to process.
  • Collaborated with team of 2 in the development of initiative.

Affiliations

  • Toastmasters
  • Institute of Hospitality (IOH)
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • International Council of Nurses
  • National Association of Catering Executives (NACE)
  • Association for Computing Machinery
  • Association of Food and Beverage Professionals (AFBP)
  • International Food Service Executives Association (IFSEA)
  • American Culinary Federation (ACF)

Certifications

  • CompTIA Security+
  • Certified Guest Services Professional (CGSP) - AHLEI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hospitality Trainer (CHT) - AHLEI
  • Certified Food and Beverage Executive (CFBE), AHLEI
  • Certified Public Accountant
  • Responsible Alcohol Service Certification Columbus
  • Certified Dining Room Professional (CDRP) - Dining Room Professionals of America
  • ServSafe
  • Cisco Certified Network Associate (CCNA)

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