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Skills

  • Weekly Payroll
  • CRM Systems
  • Credit and collections
  • Food and beverage pairings
  • Internal auditing
  • Food safety understanding
  • Price memorization
  • Prompt table clearance
  • Business Development
  • Dish preparation

Work Experiences

  • Met three years sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 15 tables per shift.
  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Dealt professionally with customer complaints, resolving issues through diplomatic acknowledgement and a commitment to service.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.

Summaries

  • Collaborative team leader with extensive experience in fair supervision.
  • At method restaurant, creative floor leader with 3 years of experience serving 18 dinner guests.
  • Offering extensive knowledge, a strong work ethic, and over 13 years of experience in the field.
  • Head Waitress is a multi-talented Head Waitress who is consistently rewarded for planning and operational improvements.
  • Committed team player with the ability to work on a flexible schedule.
  • Highly effective at quickly picking up new skills and dealing calmly with a wide range of customer requests.
  • Food and wine pairing is something she excels at.
  • With careful organization, he is an effective creator of service structures.
  • Ability to maintain a professional, calm, and efficient demeanor at all times.
  • Head Waitress is a versatile Head Waitress who is well-versed in program operations and standards.

Accomplishments

  • Resolved product issue through consumer testing.
  • Oversaw store renovation and expansion project, which increased revenue by 15%.
  • Collaborated with team of 2 in the development of initiative.
  • Recognized for outstanding customer service.
  • Streamlined data analysis, resulting in method.
  • Suggested and introduced new scheduling practices to better align staffing during high-traffic periods, which reduced overtime by 37%.
  • Organized and executed VIP services for special event parties, ensuring seamless coordination of Microsoft Excel orders and surpassing sales goals by 55%.
  • Initiated a feedback program for staff to voice thoughts and suggestions, which improved team morale and increased retention by 64%.
  • Introduced a rotating section system that allowed staff to manage more tables with fewer errors, resulting in a 79% increase in customer turnover efficiency.
  • Implemented strategies to reduce table turnover time by 64%, improving overall customer flow and boosting revenue during peak hours.

Affiliations

  • National Association of Catering Executives (NACE)
  • International Waiters' Organization (IWO)
  • Association of Food and Beverage Professionals (AFBP)
  • Society for Hospitality and Foodservice Management (SHFM)
  • Certified Hospitality and Restaurant Manager (CHRM) Program
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Certified Hospitality Supervisor (CHS)
  • Local Chamber of Commerce in Boston - Food and Beverage Member
  • International Sommelier Guild (ISG)

Certifications

  • First Aid and CPR Certification – procedure
  • Certified Protection Officer (CPO)
  • Certified Hospitality & Tourism Management Professional (CHTMP)
  • Food Safety Manager Certification (ANSI Accredited) (2016)
  • Certified Guest Services Professional (CGSP) - AHLEI
  • POS System Specialist Certification ServiceNow
  • CompTIA Network+
  • Certificate in Menu Engineering and Design SAP
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Advanced Wine Pairing program (2024)

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