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Skills

  • Grant writing and proposal editing
  • Advanced proficiency in Tableau
  • Conflict resolution
  • Cross-departmental collaboration
  • Document preparation and minute-taking
  • Event planning and logistics management
  • Process automation through HubSpot
  • First Aid/CPR
  • Problem resolution
  • Team management

Work Experiences

  • Analyzed customer feedback from ServiceNow surveys.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Aided in drafting and proofing contracts for partnership agreements, resulting in a finalized deal worth $2.
  • Used therapeutic interventions like procedure and method to address acute issues.
  • Achieved improvement within the past year.
  • Achieved funding in 2019.
  • Boosted satisfaction scores by 60%.
  • Assisted in developing a new client intake process.
  • Provided expert assistance to physicians during both routine and invasive medical procedures.
  • Achieved results within two years.

Summaries

  • Dedicated assistant focused on process improvement.
  • Within Miscellaneous, senior Skilled Assistant and outstanding performer in quality assurance and budget management.
  • Capable of tracking expenses.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Coordinated logistics for conferences of up to 6 attendees.
  • Achieved 58% improvement in team efficiency.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Supporting method people is second nature to me.
  • Actively monitored staff channels.

Accomplishments

  • Built detailed models in Excel to track monthly expenses, leading to a cost reduction of $12 within 6 months.
  • Managed end-to-end onboarding of 6 new hires across 10 departments, reducing onboarding time by 23%.
  • Tracked and prioritized workflow priorities, significantly reducing project backlog within the past year.
  • Led the implementation of a new project management tool, increasing project visibility and improving on-time delivery by 53%.
  • Tracked and managed the distribution of resources for framework, ensuring objectives were completed under budget by 18%.
  • Developed a budget tracking system for initiative in Excel, allowing for real-time expenditure monitoring that reduced project overspend by 50%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a new client intake process, reducing client wait time by 85% and improving overall satisfaction.
  • Managed executive communications for program, including handling sensitive topics with discretion and clarity.
  • Collaborated with team of 9 in the development of system.

Affiliations

  • Business Process Automation Professional Development Group
  • Nonprofit Technology Enterprise Network (NTEN) - Member
  • International Council of Nurses
  • International Virtual Assistants Association (IVAA)
  • Virtual Assistant Networking Association (VANA)
  • Administrative Assistants and Office Managers Association
  • Freemason
  • National Association of Social Workers
  • American Management Association (AMA)
  • Association of Executive Assistants and Administrative Professionals (AEAP)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Certified Digital Marketing Professional (CDMP)
  • Certified Customer Experience Professional (CCXP)
  • Data-Driven Marketing Certification (Institute of Direct and Digital Marketing)
  • Time Management & Productivity Certification (LinkedIn Learning)
  • Google Workspace Administrator Professional Certification
  • JIRA Fundamentals for Project Managers Certification
  • Advanced Executive Assistant Certification (International Association of Administrative Professionals)
  • QuickBooks Certified User

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