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Skills

  • Business operations
  • Vendor negotiation
  • Reporting template development
  • Market Research and Competitive Analysis
  • Milestone tracking
  • Interactive Media Strategy Development
  • Scope management
  • Quality assurance
  • Client relationship management
  • Documentation management

Work Experiences

  • Aligned project outcomes with user needs.
  • Collaborated with UI/UX teams.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Authored a best-practices guide for interactive project management.
  • Achieved this within three years.
  • Transported ServiceNow to three years customer locations.
  • Collaborated with cross-functional teams to launch SAP, reducing project bottlenecks and ensuring a successful 18% user adoption rate.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with legal and compliance teams to ensure all aspects of project management adhered to industry regulations, resulting in a seamless ServiceNow launch in the Northeast.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.

Summaries

  • Strengths in strategic planning and data analysis backed up by Miscellaneous training.
  • Strong ability to gather requirements, develop scope, and coordinate inventory.
  • Achieved 61% improved customer retention.
  • Within Miscellaneous, senior Interactive Project Manager and outstanding performer in performance reporting and risk assessment.
  • Successful at inspiring teams to meet tight deadlines.
  • Interactive Project Manager with 12 years of experience achieving ambitious goals in a difficult IT environment.
  • Adept at agile project management.
  • Achieved 42% faster delivery.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Leading teams on program, category, and standard projects is something I've done before.

Accomplishments

  • Collaborated with team of 13 in the development of method.
  • Drove the execution of a mobile-first strategy that boosted digital engagement by 79% within 13 months.
  • Structured weekly reports and dashboards for stakeholders using actionable insights from performance data, fostering continuous improvement.
  • Implemented Agile methodologies to streamline communication across departments, leading to a 75% boost in on-time project delivery.
  • Identified and mitigated risks early in a procedure project, allowing for issue resolution and saving the company 14 in potential delays.
  • Developed and implemented KPIs to track project performance, resulting in 61% reduction in missed deadlines across Miscellaneous.
  • Promoted cross-functional collaboration resulting in the completion of 11 high-profile projects within 8 months.
  • Trained and mentored a team of junior project managers, resulting in a 39% improvement in project timelines and client satisfaction.
  • Managed and delivered 7 real-time interactive projects that exceeded client expectations and resulted in a 15% retention increase.
  • Optimized internal processes by automating redundant tasks using Tableau, saving 3 hours per week in manual effort.

Affiliations

  • Interactive Advertising Bureau (IAB) - Industry Member, 2015
  • User Experience Professionals Association (UXPA) - Affiliate, 2022-Present
  • Certified Project Director (CPD) - Global Association for Quality Management (GAQM), 2021
  • Jaycees
  • Association of Interactive Marketing Professionals (AIMP) - Member, 2020-Present
  • Certified Digital Marketing Professional (CDMP) – Digital Marketing Institute, 2015
  • Interaction Design Foundation (IDF) - Member, 2023-Present
  • National Association for Media Literacy Education (NAMLE) - Member, 2016
  • International Association of Advertising Agencies (4A’s) - Professional Member, 2020-Present
  • International Game Developers Association (IGDA) - Member, 2019-Present

Certifications

  • Salesforce
  • Cert Prep: Adobe Certified Expert (ACE) for Interactive Media Design – Adobe
  • Diploma in Digital Project Management – The Digital Project Manager
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Stakeholder Management Certification - Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • MCP: Microsoft Certified Professional – Microsoft
  • Google Analytics Certification - Google
  • PRINCE2 Foundation Certification – AXELOS

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