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Skills

  • First Aid/CPR
  • Key Performance Indicator (KPI) achievement
  • Strategic selling
  • MS Office
  • Time management
  • Operational improvement
  • Customer service
  • Relationship development
  • Adaptive Leadership in High-Volume Environments
  • Process improvement

Work Experiences

  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved results over a 2016 period.
  • Achieved results within the first 7 months.
  • Created a task schedule for Shift Manager Key Holders based on their individual strengths and knowledge of project management.
  • Adjusted merchandising strategy.
  • Conducted research to find appropriate answers to customer questions.
  • Achieved results within 2018.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 16% increase in efficiency.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and project management talents.

Summaries

  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Willing to put vendor management knowledge to work for a well-established company in the Miscellaneous sector.
  • Achieved 84% sales growth.
  • Agile and adaptable group leader with a stellar framework history, a motivational approach, and an upbeat personality.
  • Professional with data analysis and project management abilities who is dependable and attentive.
  • Shift Manager Key Holder with 7 years of experience supervising employees in initiative environments.
  • Shift Manager Key Holder with 15 years of successful stakeholder engagement and quality assurance experience.
  • Astute Shift Manager Key Holder who is dedicated to providing excellent customer service and assistance.
  • Achieved sales growth during the standard period.
  • Accomplished leader with a focus on inventory management, reducing out-of-stock occurrences by 24% and improving overall product availability.

Accomplishments

  • Collaborated with senior management to execute corporate directives, achieving a 26% improvement in store compliance audits.
  • Negotiated local supplier agreements resulting in cost savings of 18% on stock items, improving profitability.
  • Resolved escalated customer complaints, turning 5 negative interactions into neutral or positive feedback.
  • Reduced waste and improved profit margins by optimizing food preparation procedures, saving 83% on material costs.
  • Managed end-of-day store closeouts, balancing cash drawers and preparing deposits, consistently meeting cash accountability goals within $16 variance.
  • Trained and onboarded 5 new hires, increasing overall team efficiency and customer satisfaction by 81% within their first 7 months.
  • Managed daily operations for shifts, including opening and closing procedures, ensuring cash deposits and funds balanced within $17 discrepancy limit.
  • Monitored employee adherence to safety and compliance protocols, recording a 73% decrease in safety violations over 10 months.
  • Mentored shift team, improving employee performance and raising shift productivity by 78% across all store sections.
  • Successfully led a team of 13 shift workers, maintaining consistent excellence in customer service across all departments.

Affiliations

  • International Association of Administrative Professionals
  • Project Management Institute (PMI) - Retail Focus Group
  • Certified Retail Operations Manager (CROM) Certification
  • Retail Operations Technical Exchange
  • Junior Achievement Business Mentorship Program
  • Certified Store Operations Specialist (CSOS)
  • Certified Associate in Project Management (CAPM)
  • Customer Experience Professionals Association (CXPA)
  • Jaycees
  • National Association for Retail Marketing Services (NARMS)

Certifications

  • Cash Handling and Reconciliation Certification by Cedar Works
  • Certified Public Accountant
  • Certified Professional in Retail Shift Coordination (CPRSC)
  • Certified Loss Prevention Specialist (CLPS)
  • Employee Scheduling Software Proficiency Certification by Power BI
  • Certified Shift Supervisor (CSS) by program
  • Salesforce
  • Retail Operations Excellence Certification by Northwind
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Supply Chain Management (CPSCM)

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