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Skills

  • Developing brand messaging
  • Cashflow Management
  • Employee scheduling
  • Cash handling procedures
  • Security Protocols
  • Customer service training
  • Budgets
  • Customer retention programs
  • Team building
  • Time management

Work Experiences

  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved results during the method sales period.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Successfully introduced new product lines that resulted in a 5% increase in annual profits.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and project management talents.

Summaries

  • Achieved shrinkage reduction of $6 over 2023 period.
  • Achieved results over a 2021 period.
  • Action-oriented leader.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Agile and adaptable group leader with a stellar framework history, a motivational approach, and an upbeat personality.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Achieved sales growth during the standard period.
  • Achieved results over the span of 2018.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Within Miscellaneous, senior Shift Manager Key Holder and outstanding performer in vendor management and workflow optimization.

Accomplishments

  • Collaborated with senior management to execute corporate directives, achieving a 26% improvement in store compliance audits.
  • Reduced customer wait times by 65% through the implementation of new queue management techniques.
  • Completed vendor orders and reconciled inventory, increasing stock turnover by 63% through better forecasting and order timing.
  • Coordinated inventory checks, reducing out-of-stock items by 32%, improving product availability by program.
  • Mentored shift team, improving employee performance and raising shift productivity by 78% across all store sections.
  • Developed shift checklists that streamlined operational tasks, improving task completion rates by 66% and boosting overall productivity.
  • Promoted operational improvements by recommending technology upgrades, such as Adobe Creative Suite, which improved tracking efficiency by 29%.
  • Conducted staff meetings to discuss sales and operational goals, resulting in a 54% improvement in overall team alignment and execution.
  • Monitored employee adherence to safety and compliance protocols, recording a 73% decrease in safety violations over 10 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Customer Service Association (ICSA)
  • National Association for Retail Marketing Services (NARMS)
  • Jaycees
  • National Association of Social Workers
  • Junior Achievement Business Mentorship Program
  • American Management Association (AMA)
  • Institute of Operations Management (IOM)
  • Small Business Retailers Alliance
  • Association of Information Technology Professionals
  • Freemason

Certifications

  • Certified Professional in Retail Shift Coordination (CPRSC)
  • Hospitality and Customer Service Certification by Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Conflict Resolution and Team Leadership Certification (by Lakeside Partners)
  • CPR and AED Certified
  • Certified Shift Supervisor (CSS) by program
  • First Aid/CPR Certified
  • Retail Operations Excellence Certification by Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)

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