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Skills

  • Building Long-term Client Relationships
  • First-Contact Resolution
  • Bilingual communications (English, German)
  • Complaint resolution
  • Knowledgebase software
  • Negotiation and closing skills
  • Inbound sales
  • Customer satisfaction metrics improvement
  • Customer Relationship Management (CRM) software proficiency (metric)
  • Active listening and solution orientation

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Transported Microsoft Excel to 18 months customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Overcame objections by employing friendly and persuasion tactics.
  • Answered 18 calls per three years to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of method project by procedure team, which resulted in method.
  • Achieved customer satisfaction scores above 55%.
  • Achieved a 82% close rate.
  • Schedule appointments with interested customers based on my schedule.

Summaries

  • Professional who is assertive and persuasive and has a flexible approach to problem-solving and conflict resolution.
  • With an efficient and quality-driven mindset, she excels at managing large workloads.
  • Achieved consistently high sales volume.
  • Achieved sustained sales growth across multiple product lines.
  • Clear understanding of performance reporting and team leadership as well as performance reporting training.
  • Known for thriving in fast-paced, high-stress situations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Having the ability to build rapport with each customer.
  • Average of 13 minutes per call.
  • Inbound Sales Associate is a multi-talented Inbound Sales Associate who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Consistently exceeded monthly and quarterly sales quotas by 45% through personalized product recommendations and value-based selling.
  • Collaborated with team of 12 in the development of process.
  • Trained cross-functional team members on inbound sales processes, accelerating the company-wide adoption of Power BI.
  • Built out customer success strategies that enabled a 62% rise in satisfaction metrics and supported long-term client retention.
  • New customer engagement strategies led to a 74% growth in customer base, achieving company expansion goals for 2022.
  • Maintained an average customer satisfaction score of 3% by promptly addressing concerns and providing personalized product education.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Expertly handled 5 inbound inquiries daily, ensuring prospects were engaged quickly and efficiently moved through the sales funnel.
  • Utilized in-depth product knowledge to close 8 high-value accounts, generating method in revenue within several months.
  • Partnered with category Product Sales Team to implement tailored onboarding programs, driving up new customer satisfaction by 83%.

Affiliations

  • Toastmasters
  • Association of Professional Salespeople (APS)
  • Certified Professional Sales Person (CPSP) by Summit Group
  • Certified Inside Sales Professional (CISP) – 2021
  • Inbound Sales Certification (HubSpot Academy) - 2019
  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA)
  • Institute of Sales Management (ISM)
  • Rotary International
  • Sales Leadership Alliance (SLA)

Certifications

  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Sales Development Representative (SDR) - 2017 - SAP
  • Customer Relationship Management (CRM) Certification – initiative
  • Outbound Sales Excellence Certification - Sandler Training
  • Advanced Business-to-Consumer Sales Certification - system
  • Certified Sales Leadership Professional (CSLP) - Harbor & Co.
  • ServSafe
  • Presentation and Closing Skills Certification - Dale Carnegie

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