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Skills

  • Emotional Support for Patients and Families
  • Collaborative multidisciplinary meetings
  • Complex care coordination
  • End-of-life care management
  • Crisis intervention in patient care
  • Pharmacy operations management
  • Hiring and recruitment
  • Medication dispensing
  • Seasoned in medical clinical procedures
  • Drug utilization review

Work Experiences

  • Adapted to varying levels of patient need.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Analyzed patient symptom trends with physicians.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Contributed to a 78% decrease in reported pain levels.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $11 operating budget.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 5%.
  • Achieved a 51% reduction in symptom exacerbation scenarios.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.

Summaries

  • Bringing a successful career history of more than 2 years to the table.
  • Achieved 32% growth in palliative care service enrollment.
  • Achieved a 15% reduction in emergency department visits.
  • Staff development that results in high-performing teams has been recognized.
  • Hope to help Beacon Labs achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Coordinate patient admission and discharge.
  • Achieved results over 2015 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Exceptional communicator and proven problem solver.

Accomplishments

  • Facilitated interdisciplinary meetings with nursing, social work, and spiritual care teams, resulting in more cohesive care planning, improving team output by 22%.
  • Developed comprehensive spiritual care programs that received Innovation Award, cited for their effectiveness in addressing emotional and existential distress.
  • Integrated holistic, culturally competent care methods, ensuring improved care satisfaction by 79% with diverse populations in Atlanta.
  • Created partnerships with community organizations, expanding palliative care services to 18 underserved populations across Portland.
  • Spearheaded fundraising initiatives to improve access to palliative services for low-income and uninsured patients, raising a total of 9 in donations.
  • Organized community outreach events educating 11 community members on hospice and palliative services, improving accessibility in Denver.
  • Designed and executed a palliative care mentoring initiative, which decreased new hire turnover by 46% within the past year.
  • Established a structured case review process that reduced care plan discrepancies by 16%, raising patient safety scores.
  • Collaborated with interdisciplinary team to implement a new pain management protocol, reducing patient discomfort levels by 56%.
  • Implemented a new patient feedback system that increased patient satisfaction ratings by 33% over the past year.

Affiliations

  • Member, Interdisciplinary Care Coordination Committee Phoenix
  • Chair, Family Satisfaction Improvement Committee 2019
  • Association for Computing Machinery
  • Member, Pain Management Certification Group
  • Lions Club
  • Association of Professional Chaplains
  • Freemason
  • Palliative Care Quarterly (PCQ) Contributor 2015
  • Project Management Institute
  • Rotary International

Certifications

  • Certified Public Accountant
  • Certified Hospice and Palliative Pediatric Nurse (CHPPN)
  • Pain Management Certified (RN-BC) from Northwind
  • Certified Pain Educator (CPE)
  • Certification in Grief Counseling from Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • ServSafe
  • Salesforce
  • Certified Health Coach in Palliative Care (CHC-PC)

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