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Skills

  • Personnel information systems
  • Cross-functional team leadership
  • Recruitment and hiring
  • Company leadership
  • Team management
  • Operational improvement
  • RFI Scanners
  • Compliance
  • Employee mediation
  • Security systems

Work Experiences

  • Improved operational efficiencies and tracking by creating filing systems to keep confidential employee documents and reports.
  • Restructured a department that was underperforming and overstaffed into a leaner, more organized team.
  • Reduced workplace accidents by being proactive with prevention and putting in place safety policies and procedures.
  • Ensured maximum productivity by supervising 10 employees on staffing and recruiting administrative, operational, and clerical functions.
  • Improved employee morale by answering personnel and management questions about new hire activities and ongoing employee relations issues.
  • Ensured legal compliance by adhering to all state and federal regulations and representing clients at hearings.
  • Built consensus and job satisfaction among management and front-line employees to improve operations and promote growth.
  • Increased departmental efficiency by organizing comprehensive training orientations for 5 new hires.
  • Counseled managers on matters of organizational policy, such as program and system policies, and suggested necessary changes.
  • Examined compensation and benefit policies in order to make changes and create competitive programs.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Human Resources End Manager is a hardworking and dependable Human Resources End Manager who excels at cross-functional collaboration and data analysis.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Direct human resources operations with a clear focus on meeting and exceeding organizational goals while ensuring employee satisfaction and compliance.
  • Encourage departmental communication and coordination.
  • Human Resources End Manager with 10 years of related experience and demonstrated abilities in facilitating metric and category.
  • Human Resources End Manager with data analysis and strategic planning abilities.
  • Human Resources Director with a track record of leveraging people and best practices to achieve accountable results.
  • Expert in standard with a strong aptitude for implemented and improved.

Accomplishments

  • Developed and piloted a flexible work arrangement program leading to 85% increase in employee engagement and satisfaction.
  • Led the post-merger integration of payroll and benefits administration, reducing payroll processing time by 35%.
  • Oversaw compliance initiatives, ensuring complete adherence to PMP standards and securing a 100% compliance rate.
  • Reduced absenteeism by 44% through establishing clear attendance policies and implementing supportive wellness programs.
  • Created a leadership training program wherein 50% of participants were promoted within one year.
  • Innovated a continuous feedback loop for employee performance leading to 70% improvement in overall productivity within one year.
  • Modernized performance management effort by moving to a digital solution, resulting in 75% increase in goal alignment within teams.
  • Designed and implemented a succession planning strategy, reducing key position vacancy times by 51% through proactive talent mapping.
  • Initiated cost-saving measures in the HR department, reducing HR operating budget by 58% while maintaining service quality.
  • Overhauled organizational restructuring process resulting in 32% reduction in redundancy while retaining high morale among remaining staff.

Affiliations

  • Member, Employee Assistance Professionals Association (EAPA), utilizing these resources to enhance workplace psychological health.
  • Volunteer, National Association of African Americans in Human Resources (NAAAHR), focusing on diversity and inclusion initiatives in Boston.
  • Junior Officer, American Payroll Association, instrumental in payroll compliance and audit training programs.
  • Board Member for Employee Relations at the HR Professional Association in Phoenix, providing strategic input since 2015.
  • Certified Professional through the HR Certification Institute (HRCI) ITIL earned in 2016.
  • Mentor, HR Emerging Leaders Program in Phoenix, supporting the next generation of HR professionals.
  • Board Member, Regional HR Association in Seattle, contributing to strategic development and thought leadership for HR Professionals.
  • Member, Diversity Initiative Leadership Program (DILP) in Columbus, focusing on diversity and inclusion strategy in human resources.
  • Certified Global Professional in Human Resources (GPHR) through HR Certification Institute (HRCI) in 2021.
  • Volunteer Speaker, Performance Management Summit, specializing in compensation and employee review methods since 2020.

Certifications

  • ServSafe
  • Certified Human Resources Manager (CHRM)
  • Certified HR Project Manager (HRPM)
  • Certified Talent Optimization Professional (CTOP)
  • Certified Learning & Development Professional (CLDP)
  • Apple Certified Associate (ACA)
  • Association for Project Management (APM)
  • ACUHO-I Professional Standards Institute Certification
  • ISO 30414 Human Capital Internal and External Reporting Certification
  • WorldatWork Certified Benefits Professional (CBP)

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