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Skills

  • Caregiver role education
  • Interpersonal communication skills
  • Chronic disease management
  • EMR / EHR
  • Fluent in Spanish
  • Compliance with state health regulations
  • Documentation accuracy and quality control
  • Grief counseling support
  • EMR/EHR management (HubSpot)
  • Healthcare quality assurance

Work Experiences

  • Oversaw and managed 8 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Oversaw nursing activities for 14 departments at a 12-bed hospital with 2+ employees, advising nurses on how to provide excellent patient care and satisfaction.
  • Achieved high patient satisfaction over 14 years.
  • Was in charge of providing direct care to up to 14 patients on a 12-bed medical-surgical unit, delegating nursing assignments, and supervising a team of nurses, LPNs, technicians, and unit clerks.
  • Followed strict safety precautions by calculating the correct dosages before administering medications.
  • Oversaw 2 nurses and nursing activities in a 10-bed hospital, providing comprehensive nursing guidance and ensuring high levels of patient satisfaction and care.
  • Observed and reported on the patient's condition, progress, and medication side effects to accurately document updates.
  • Addressed all aspects of patient conditions.
  • Audited charts and reviewed clinical documents to ensure accuracy.
  • Achieved results within the first 2024.

Summaries

  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.
  • Hospice Admissions Nurse with a passion for health screenings and treating patients with process and framework diseases.
  • Adept at using Salesforce to streamline admissions.
  • Hospice Admissions Nurse is a multi-talented Hospice Admissions Nurse who is consistently rewarded for planning and operational improvements.
  • Focused on advancing expertise in cross-functional collaboration while fostering innovation.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Achieved a 81% reduction in hospital readmissions for terminal patients.
  • Project management is something I'm very familiar with.
  • Board-certified registered nurse with interests in telemetry, medical-surgical, and behavioral health.

Accomplishments

  • Identified key areas of improvement through data analysis, resulting in a 66% reduction in patient complaints related to pain management.
  • Revamped the pain management protocol which led to a 59% improvement in patient symptom control and end-of-life care.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team responsible for achieving a 20% increase in efficiency for managing hospice patient documentation using process.
  • Collaborated with team of 16 in the development of process.
  • Helped ensure HIPAA compliance during patient data exchange and documentation using system.
  • Utilized method systems for accurate documentation and streamlined data management, cutting down charting time by 18%.
  • Implemented a new patient triage protocol that improved admission efficiency by 42%, achieving faster access to care for terminally ill patients.
  • Led multidisciplinary family conferences, which improved clarity on patient care goals and strengthened family trust within the hospice program.
  • Developed and conducted training sessions for 5 nursing staff on pain management best practices, elevating care quality across the hospice unit.

Affiliations

  • Rotary International
  • Fellowship with American College of Healthcare Executives (ACHE) in Hospice Programs
  • Project Management Institute
  • Advanced Certification in Pain Management and Symptom Control PMP
  • Certified Hospice and Palliative Nurse (CHPN) Certification - Active
  • Jaycees
  • Hospice and Palliative Nurses Association (HPNA) Membership
  • Member of State Board of Nursing Massachusetts – Active License Holder
  • Board Member on Hospice Quality Assurance and Performance Improvement (QAPI) Committee
  • Participant in Regional Ethics in End-of-Life Care Committees

Certifications

  • Certified Registered Nurse Infusion (CRNI)
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Associate in Risk Management for Healthcare (ARM-HC)
  • Compassion Fatigue Educator Certification
  • Certified Wound Care Nurse (CWCN)
  • Certified Business Analysis Professional (CBAP)
  • Psychiatric-Mental Health Nurse Practitioner (PMHNP-BC)
  • First Aid/CPR Certified

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