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Skills

  • Interpersonal and written communication
  • Team Leadership
  • Data Management
  • Conflict resolution
  • Project management
  • Evidence collection and preservation
  • Inspection reviews
  • BCCORP W5 for Adjusters
  • Data entry
  • Strong verbal communication

Work Experiences

  • Made a proposal
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Looked into and assessed property damage, as well as reviewing property damage estimates.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Fixed standard codes so that system claims could be properly classified.
  • On-site training was provided by me.
  • Invented
  • Was in charge of maintaining claims data in standard systems.
  • Managed

Summaries

  • Professional with over 4 years of experience in project management and process improvement initiatives across the enterprise.
  • Collaborate with commercial lenders to achieve sales targets.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Articulate
  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Deadline-driven
  • Field Investigator with 10 years of successful budget management and quality assurance experience.
  • Customer service specialist with 7 years of framework experience who is dedicated and detail-oriented.
  • Detailed Adjuster with 3 years of corporate insurance claims experience.

Accomplishments

  • Certified as PMP, applying specialized knowledge to critical fraud and theft investigations, driving a 29% success rate.
  • Monitored evolving fraud risks and adjusted protocols accordingly, resulting in 38% fewer fraudulent activities in one year.
  • Documented and resolved program which led to initiative.
  • Utilized social media monitoring tools and techniques to track and resolve 10 complex digital fraud cases.
  • Leveraged advanced video editing software (Salesforce) to compile evidence, ensuring a 36% improvement in case study quality.
  • Participated in undercover operations that successfully led to the identification and arrest of 14 high-profile suspects.
  • Created a standardized reporting process for field investigators, reducing report backlog by 40% and enhancing clarity.
  • Partnered with legal counsel to ensure that evidence collected adhered to all compliance standards, resulting in successful prosecution of 6 fraudulent cases.
  • Resolved product issue through consumer testing.
  • Used multilingual communication skills (Mandarin) to conduct investigations in diverse regions, improving global operational reach.

Affiliations

  • International Risk Management Institute (IRMI)
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Society of Women Engineers
  • American Medical Informatics Association
  • International Association for the Study of Insurance Crime (IASIC)
  • Association of Information Technology Professionals
  • Project Management Institute
  • National Association of Legal Investigators (NALI)
  • Corporate Security Investigator Network (CSIN)

Certifications

  • Social Media Intelligence (SOCMINT) Certification – standard
  • CompTIA Network+
  • Certified Ethical Hacker (CEH)
  • Project Management Professional (PMP)
  • Certified Protection Professional (CPP) - ASIS
  • Certified Fraud Examiner (CFE)
  • Digital Evidence Investigator Certification – program
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)

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