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Skills

  • Customer service
  • Problem resolution
  • Team management
  • Property code compliance
  • Neighborhood watch program development
  • Community leadership engagement
  • Supervision
  • Fundraising and sponsorships
  • Operational improvement
  • Project management software HubSpot

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Boosted sales for surrounding small businesses by 34%.
  • Achieved a 41% reduction in vandalism-related incidents.
  • Organized and conducted surveys to better understand traffic patterns, land use, and local issues, as well as to inform planning project decision-making.
  • Assessed community needs through data analysis.
  • Answered 15 calls per several months to help customers with their questions and concerns.
  • Achieved a 49% reduction in complaints.
  • Achieved a 54% drop in crime rates.
  • Achieved framework in metric assessment.
  • Attracted over 16 vendors.

Summaries

  • Boosted neighborhood business profits by 71%.
  • Within Miscellaneous, senior Neighborhood Expert and outstanding performer in data analysis and cross-functional collaboration.
  • Accomplished organizer of large-scale community events.
  • Achieved a 21% improvement in local livability scores.
  • Achieved measurable improvements in walkability.
  • Collaborated with Brightline to catalog local landmarks.
  • Professional metric with exceptional skills and experience in the design of area planning projects.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept in fundraising and sponsorships.

Accomplishments

  • Developed and promoted educational programs on sustainable practices, leading to a 51% reduction in household waste across Atlanta.
  • Streamlined reporting processes for neighborhood maintenance issues, reducing turnaround times by 42% using Tableau for real-time issue tracking.
  • Established a rewards program for local businesses, increasing small business foot traffic by 54% and boosting community economic health.
  • Secured funding for 15 housing projects, assisting low-income families in accessing affordable housing and reducing local homelessness by 68%.
  • Worked with infrastructure planners to upgrade sidewalks and bike pathways, improving neighborhood connectivity and increasing pedestrian activity by 46%.
  • Conducted fire risk assessments for 11 neighborhood buildings, achieving a 48% reduction in safety hazards after corrective actions.
  • Managed social media presence for neighborhood events, increasing digital engagement by 68% and overall event attendance by 11.
  • Directed a community-wide energy audit program, reducing energy costs by 59% for participating households.
  • Implemented conflict mediation strategies in business-residential disputes, seeing a reduction in noise complaints by 28% within 18 months.
  • Executed 14 community-focused surveys that influenced the design of public services, increasing resident satisfaction by 28%.

Affiliations

  • Association of Geospatial Industries - Contributed to city mapping projects utilizing geospatial software.
  • Earth Friendly Builders Association - Supported conservation efforts through engagement with eco-friendly building codes.
  • Land Trust Alliance - Assisted with preserving open green spaces for community wellness.
  • National Crime Prevention Council (NCPC) - Implemented neighborhood watch programs aimed at reducing crime.
  • Association for Computing Machinery
  • CNU (Congress for the New Urbanism) - Member, advocating for walkable community development.
  • National Alliance for Safe Communities - Partnered to improve neighborhood safety through integrated planning.
  • Freemason
  • Jaycees
  • American Association of Code Enforcement (AACE) - Knowledgeable in property code compliance best practices.

Certifications

  • Conflict Resolution Skills Certification - Harbor & Co.
  • Certified Public Relations Specialist (CPRS) - Vantage
  • Certificate in Environmental Sustainability and Urban Development - initiative
  • Neighborhood Watch Program Leader Certification - process
  • Cisco Certified Network Associate (CCNA)
  • Public Safety Liaison Training Certification - Northwind
  • Certificate in Community Engagement and Outreach - metric
  • GIS Certification Program - Geographic Information Systems (Cedar Works)
  • Certified Public Speaker - Toastmasters International
  • Certified Public Accountant

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