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Skills

  • Vendor relationship management
  • Active Directory
  • Succession Planning and Talent Development
  • Budget Management and Cost Control
  • Search directories
  • Board of directors support
  • Compliance with regulatory standards
  • Team leadership across dispersed locations
  • Microsoft Active Directory
  • Customer Satisfaction Improvement Initiatives

Work Experiences

  • Created and implemented inventory control strategies, reducing shrinkage by 49% and improving stock turnaround time by 16%.
  • Coached unit leaders on sales techniques.
  • Transported Salesforce to 18 months customer locations.
  • Achieved a 70% promotion rate.
  • Achieved Excellence Award for managing the most profitable units in the Midwest, contributing to a 85% boost in customer satisfaction.
  • Achieved cost reduction across 16 locations.
  • Oversaw the delivery of category project by standard team, which resulted in category.
  • Achieved Outstanding Service Award for managing profitable units.
  • Achieved savings in 2024.
  • Adhered to strict budgets and timelines.

Summaries

  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Accomplished Multi-Unit Director.
  • Achieved results across multi-unit territories.
  • Within Miscellaneous, senior Mult-Unit Director and outstanding performer in team leadership and budget management.
  • Achieved a 25% boost in customer satisfaction.
  • Achieved 30% labor cost reduction.
  • Experienced Mult-Unit Director with a track record of expertly maintaining equipment and repairing it to keep it running.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Completed work on time and under budget.
  • Achieved a 84% manager promotion rate.

Accomplishments

  • Improved unit efficiency across 10 locations by 46%, achieving higher levels of team productivity using lean management practices.
  • Collaborated with regional managers to reduce turnover by 48% across 6 stores, focusing on workplace culture improvement.
  • Directed cross-functional teams to successfully open 17 new locations in 2016, achieving 38% over projected first-year revenue.
  • Expanded region's market share by 42% over one year through targeted social media marketing and promotional activities.
  • Reduced overhead costs by 38% across 6 locations through effective cost management and supplier negotiations.
  • Mentored a team of 17 unit managers, resulting in a 47% increase in leadership effectiveness and succession planning.
  • Developed and executed business growth strategies that resulted in a 22% boost in regional revenue within 6 months.
  • Established leadership training programs that increased internal promotion rate by 16%, improving unit manager leadership across 5 locations.
  • Played a lead role in rolling out technology system upgrades across all 4 units, reducing downtime by 30%.
  • Enhanced employee retention rate by 62% by innovating onboarding and training processes that fostered career development.

Affiliations

  • International Council of Nurses
  • Institute of Supply Chain Management (ISM)
  • Technology and Operations Management Association (TOM)
  • The American Management Association (AMA)
  • National Association of Corporate Directors (NACD)
  • International Franchise Association (IFA)
  • The Association for Talent Development (ATD) – Talent Development for Hospitality Professionals
  • National Restaurant Association (NRA)
  • Council of Hotel and Restaurant Trainers (CHART)
  • Young Presidents’ Organization (YPO)

Certifications

  • ServSafe
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified in Team Coaching (TC) – program
  • Project Management Professional (PMP) - Project Management Institute
  • Financial Management for Multi-Unit Managers Certification – procedure
  • Certified Strategic Planning Professional (CSPP) – system
  • Consumer Experience Professional (CX-PRO) Certification – method
  • Certified Change Management Professional (CCMP) - ACMP Global
  • Certified Agile Leader (CAL) – Scrum Alliance

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