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Skills

  • Market trend analysis
  • Branch operations oversight
  • Team management
  • Regulatory compliance
  • Bank security expert
  • Customer transaction processing efficiency
  • Organization
  • Relationship development
  • Project organization
  • Sales professional

Work Experiences

  • Collaborated with the regional leadership to drive strategic change initiatives, influencing a 56% increase in overall productivity metrics.
  • Achieved zero non-compliance issues during 2017's audit.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Compiled and analyzed branch financial reports, recommending improvements that increased profitability by 37% over the past year.
  • Hired, trained, and mentored 5 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Analyzed branch financial reports.
  • Achieved branch compliance during 2016, receiving top recognition from auditors for zero financial discrepancies.
  • Contributed to a 46% growth in assets under management.
  • Used strategic risk management techniques to safeguard company assets.
  • Decreased absenteeism by 32%.

Summaries

  • Analytical Associate Branch Manager.
  • Allocated resources effectively.
  • Achieved a 83% resolution rate for client issues.
  • Achieved results within three years.
  • Clear understanding of project management and process improvement as well as workflow optimization training.
  • Associate Branch Manager with 10 years of successful cross-functional collaboration and budget management experience.
  • Achieved 36% growth in assets under management.
  • Achieved a 54% first-time resolution rate on complex client issues.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Interpersonal skills are exceptional.

Accomplishments

  • Redesigned internal workflow processes, resulting in a 40% improvement in employee productivity over several months.
  • Engaged with 17 key stakeholders to revise branch workflow, reducing processing time by 41%.
  • Documented and resolved procedure which led to metric.
  • Established new community outreach initiatives, resulting in 18 new partnerships and increased local business referrals.
  • Developed in-depth market analysis reports, allowing the branch to proactively address shifts in client needs and outperform 18 competitors in the region.
  • Developed and executed an employee recognition program that improved overall branch morale and increased retention rate by 46% over one year.
  • Resolved product issue through consumer testing.
  • Utilized Salesforce to automate reporting processes, cutting down reporting time by 32% and ensuring real-time data accuracy.
  • Increased branch profitability by 42% by renegotiating supplier contracts and streamlining vendor management.
  • Led business development efforts, securing 11 new small-to-medium business accounts which increased branch deposits by $6.

Affiliations

  • Society of Women Engineers
  • Lions Club
  • National Association of Professional Women in Banking and Finance
  • Freemason
  • International Association for Contract & Commercial Management (IACCM) for Strategic Partnerships
  • National Association of Social Workers
  • Independent Community Bankers of America (ICBA)
  • Society for Human Resource Management (SHRM) for Leadership and Team Management Development
  • Financial Planning Association for Client Relationship Management
  • The International Customer Service Association

Certifications

  • Certified Financial Planner (CFP) - category
  • Certified Associate in Project Management (CAPM) – Ironclad Systems
  • CompTIA Network+
  • Certified Branch Manager (CBM) - Cedar Works - 2017
  • ISO 31000 Risk Management - Summit Group
  • Certified Financial Services Security Professional (CFSSP) - Meridian
  • Financial Literacy and Education Certification - metric
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Leadership and Negotiation Skills Certification - Vantage

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