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Skills

  • Cash register operation and reconciliation
  • Food station setup
  • Tableside service
  • Team leadership and supervision
  • High-touch customer relations
  • Table setting
  • Customer service excellence
  • Food and beverage pairings
  • Effective team communication and collaboration
  • Handling customer complaints with professionalism

Work Experiences

  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Assisted with daily prep and food service tasks, ensuring the team remained on target with meal delivery times while focusing on customer preferences.
  • Accurately took and delivered orders to over 4 guests per shift, maintaining a high level of efficiency while minimizing errors and delays.
  • Achieved results over 2018.
  • Achieved a 72% boost in bar revenue.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Lane Server with over 16 years of system and standard service experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Lane Server is a communicative Lane Server who is committed to providing exceptional service and unforgettable guest experiences.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Dedicated Food Service worker with a track record of success in initiative environments and a commitment to supporting the team through hard work and knowledgeable service.
  • With careful organization, he is an effective creator of service structures.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Collaborative team leader with extensive experience in fair supervision.

Accomplishments

  • Tracked and analyzed monthly sales data, providing insights that helped adjust inventory orders and reduce overhead costs by 26%.
  • Successfully ran initiative events with 11 attendees, receiving commendation for seamless execution and high guest satisfaction.
  • Maintained a perfect attendance record over 18 months, contributing to team consistency and excellent service levels.
  • Leveraged customer feedback via surveys and check-ups, resulting in 9% positive feedback rate on service quality.
  • Reduced pre-shift setup time by 26% through the introduction of an optimized workflow and better task delegation.
  • Increased upselling of drink pairings with dishes, contributing to a 15% rise in average check value.
  • Played an instrumental role in rolling out new menu items, generating customer interest and purchases through strategic upselling.
  • Recognized by management for handling complex customer dietary requests, resulting in consistently positive service reviews.
  • Resolved on-the-spot customer issues within the past year, retaining 76% of potentially lost business.
  • Partnered with kitchen staff to resolve service bottlenecks, resulting in faster meal delivery by two years on peak nights.

Affiliations

  • National Association of Social Workers
  • International Association of Culinary Professionals
  • International Alliance of Bartenders
  • Young Professionals in Hospitality
  • Project Management Institute
  • American Society of Safety Professionals
  • Society of Women Engineers
  • International Council on Hotel, Restaurant, and Institutional Education
  • Rotary International
  • Food and Beverage Operations Management Excellence Network

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • BASSET License: Beverage Alcohol Sellers and Servers Education and Training Massachusetts
  • Certified In Professional Food Safety by Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • SafeStaff Certification by Vantage
  • Health and Safety Compliance Certification for the Food Industry from Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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