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Skills

  • Business operations
  • Cash handling and point-of-sale (POS) systems
  • Improving shift coverage and reducing overtime
  • Data-driven stock and supply management
  • Food preparation
  • Conflict Resolution and Complaint Handling
  • Team building
  • Maintaining food temperatures in line with safety standards
  • Maintaining zero food safety incidents
  • Menu memorization

Work Experiences

  • Collaborated with peers to expedite kitchen processes, improving order turnover time by an average of 6 minutes during peak dining hours.
  • Achieved perfect attendance and punctuality during a semester of early-morning shifts, recognized by management for reliability and commitment.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Contributed to a seamless shift workflow.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Consistently met time-sensitive deadlines.
  • Achieved zero late orders for 16 consecutive events.
  • Addressed dietary concerns.
  • Assisted in planning and executing Phoenix-wide catering events for up to 14 guests, consistently meeting time-sensitive deadlines.
  • Assisted cooking staff by performing basic prep work and ingredient stocking, enabling smooth operations during busy service periods.

Summaries

  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at team leadership and client relations.
  • Dedicated to the success of the team and the company.
  • Keep the kitchen and category areas clean and tidy at all times.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Adept at managing cash and card transactions.
  • Achieved results over a 9-month span.
  • Team leadership and client relations are precise and quick at preparing ingredients.
  • Within Food and Beverage, senior Student Food Service Worker and outstanding performer in risk assessment and budget management.
  • Achieved resolution within 15 minutes on average.

Accomplishments

  • Engaged in cross-functional teamwork, assisting cashier station when needed, improving service flow and customer satisfaction.
  • Assisted in preparing diverse menus, providing input on nutritional content and allergen considerations to meet USDA guidelines.
  • Worked with team to develop a new process for meal packaging, reducing prep time by 77% and preventing cross-contamination.
  • Enhanced customer satisfaction by addressing special dietary requests in compliance with metric, leading to 64% reduction in complaints.
  • Recognized by management for proactively suggesting changes to meal portion sizes, leading to cost savings of $24,000 per month.
  • Achieved perfect attendance for 10 consecutive shifts during peak service period, recognized for reliability by management team.
  • Trained new team members on food safety standards, leading to a 73% increase in compliance during 6 months.
  • Collaborated with a team of 9 co-workers to serve over 6 meals per day, ensuring quality and accuracy during high-volume lunch shifts.
  • Communicated with staff and management to resolve issues quickly, contributing to an procedure, such as reducing customer wait times by 34%.
  • Documented and resolved initiative which led to program.

Affiliations

  • Food Waste Warriors Club
  • ServSafe Certification Program Participation
  • National Association of Professional Women in Hospitality (NAPWH)
  • American Culinary Federation (ACF) Student Membership
  • Certified Professional Food Manager Certification Holder in 2022
  • Kitchen Efficiency Improvement Task Force
  • Nutrition and Dietetics Student Organization (NDSO)
  • International Foodservice Executives Association (IFSEA)
  • Society of Women Engineers
  • Campus Health-Focused Culinary Workshop

Certifications

  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Allergen Awareness Certification by Illinois Public Health Department
  • ServSafe
  • CompTIA Network+
  • Restaurant Supervision & Leadership Certification by initiative
  • Incident Prevention and Safety in the Workplace - Arizona Food Safety Department
  • Alcohol Awareness Training Program Certification valid in Denver
  • Project Management Professional (PMP)

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