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Skills

  • Fraud detection and prevention
  • Customer relationship management
  • Financial reporting
  • Multi-currency transactions
  • Corporate client onboarding
  • Compliance with anti-money laundering (AML) regulations
  • End-of-day reconciliation
  • Business operations
  • Business process reengineering
  • Regulatory compliance

Work Experiences

  • Avoided delays.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated directly with finance, compliance, and customer service teams to ensure seamless settlements and avoid delays.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported SAP to 6 months customer locations.
  • Collaborated with finance teams.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with the audit team.
  • Collaborated with compliance teams.
  • Collaborated with IT to design and implement a digital ledger, reducing the manual entry workload by 18% across all departments.

Summaries

  • Achieved efficient settlement of funds.
  • Avoided delays.
  • Excellent customer service, problem-solving, and multitasking skills aimed at ensuring compliance, maximizing satisfaction, and quickly resolving issues.
  • Transaction Officer with 7 years of successful data analysis and strategic planning experience.
  • Strengths in workflow optimization and client relations backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Consistently recognized for improving transaction workflows.
  • Achieved a near-zero error rate.
  • Contributed to a 41% improvement in operational efficiency.
  • Achieved a 51% improvement in department efficiency.

Accomplishments

  • Generated an analytical report that tracked 16+ client transactions, uncovering over 7 in potential losses and implementing measures to address gaps.
  • Collaborated cross-functionally with the IT department to integrate new transaction software SAP, reducing processing error rates by 79%.
  • Reduced unauthorized payments by 65% through close collaboration with the security and fraud prevention team.
  • Worked collaboratively with legal and compliance teams, ensuring all transactions adhered to the latest regulatory guidelines and decreasing compliance penalties by $7.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of standard.
  • Resolved product issue through consumer testing.
  • Responded to client complaints related to account discrepancies, resolving issues within the past year and improving retention by 75%.
  • Resolved client transaction discrepancies involving international transfers in excess of $5 by thoroughly analyzing transactional records.
  • Performed end-to-end transaction operations for 5+ high-net-worth clients, ensuring a 34% accuracy rate.

Affiliations

  • Toastmasters
  • Society of Human Resource Management
  • Freemason
  • Association of Information Technology Professionals
  • Foreign Exchange Professionals Association (FXPA)
  • International Chamber of Commerce (ICC) Banking Commission
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Accredited Wealth Management Advisor (AWMA) Program
  • Risk Management Association (RMA)
  • Certified International Investment Analyst (CIIA)

Certifications

  • Lean Six Sigma Green Belt Certification
  • Certified Public Accountant
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Certified Information Systems Auditor (CISA)
  • Certified International Financial Reporting Standards (IFRS) Specialist

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