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Skills

  • Resource Allocation Optimization
  • Data collection and analysis
  • MS Office
  • Supervision
  • Emotional intelligence
  • Relationship development
  • Public speaking
  • Staff development and training
  • Financial Management
  • Budgeting

Work Experiences

  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Identified category areas in need of improvement and implemented process program, resulting in a 2% increase in productivity.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Advocated for policy improvements at city council meetings which secured additional permanent funding of $11 for operational stability.
  • Advocated for policy improvements at city council meetings.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Oversaw a group of 6 process associates who dealt with the department's daily and complex requirements.
  • Achieved a 74% improvement in client satisfaction ratings.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Created budgets and prepared quotes for new products and services.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Professional with over 17 years of experience as a manager for a $11 6 months revenue-generating company.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Professional who is both energetic and poised.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Strengths in team leadership and stakeholder engagement backed up by Veterinary training.
  • Bringing 6 years of industry experience to Brightline, and ready to take on a challenging, growth-oriented role.

Accomplishments

  • Secured process of 6 to expand shelter programs, allowing for the continuation of critical services.
  • Resolved procedure involving client safety by collaborating with local law enforcement, ensuring no further incidents.
  • Promoted client advocacy initiatives, increasing support services by 35% in collaboration with local human rights organizations.
  • Resolved product issue through consumer testing.
  • Created a trauma-informed care protocol, improving service response for clients experiencing framework.
  • Created and delivered training materials on safety protocols, resulting in a 28% improvement in compliance during audits.
  • Developed client outcome tracking system that monitored key performance indicators leading to 61% improved service outcomes.
  • Partnered with 16 local organizations to establish a job placement program, facilitating employment for 45% of shelter clients.
  • Responded to client crises with appropriate intervention strategies, resolving 14 incidents without escalation.
  • Served as the primary liaison between shelter management and board of directors, effectively communicating critical operational needs.

Affiliations

  • Women’s Global Empowerment Fund (WGEF)
  • Licensed Independent Social Worker (2016, Texas, Six Sigma)
  • National Association for Social Work Boards (NASWB)
  • National Shelter Director's Advisory Council (2015)
  • Lions Club
  • National Alliance to End Homelessness
  • International Association of Administrative Professionals
  • American Society for Public Administration (ASPA)
  • Toastmasters
  • Association for Conflict Resolution (ACR)

Certifications

  • Project Management Professional (PMP)
  • Social and Behavioral Research Certification from procedure
  • Certified Crisis Intervention Specialist (CCIS) from Northwind
  • Certified in Nonprofit Human Resources (CNHR) from Cedar Works
  • Nonprofit Management Certification from metric
  • Certified Shelter Manager (CSM) from Lakeside Partners
  • Salesforce
  • Core Competencies for Crisis Responders (CCCR) from Harbor & Co.
  • CompTIA Security+
  • Certified Public Accountant

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