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Skills

  • Supervision
  • Communication of editorial feedback
  • Editing precision
  • Legal and regulatory compliance
  • Exceptional time management
  • Staff leadership and supervision
  • Content accuracy validation
  • Communications
  • Planning and coordination
  • Standard equipment

Work Experiences

  • Achieved certification in CPA.
  • Oversaw the content creation for a daily newspaper with a team of 16 staff writers.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Tableau to 6 months customer locations.
  • Assisted in the company's successful acquisition of Six Sigma.
  • Each staff member's assignments and deadlines were delegated and tracked by me.
  • Answered 9 calls per the past year to help customers with their questions and concerns.
  • Achieved 64% fewer defects post-launch.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Championed the adoption of an automated proofing tool for QuickBooks, reducing manual editing effort by 18%.

Summaries

  • Quality Assurance Editor is a multi-talented Quality Assurance Editor who is consistently rewarded for planning and operational improvements.
  • Achieved Innovation Award for spearheading quality control measures for HubSpot, improving the editorial process and enhancing customer experience dramatically.
  • Managing Editor with 17 years of experience managing operational efficiency and highly productive program teams to produce 18 months program publication.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Accomplished Quality Assurance Editor.
  • Achieved high customer satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved Outstanding Service Award for quality control measures.
  • Achieved 20% client satisfaction.

Accomplishments

  • Led a team of 17 remote QA specialists, consistently meeting and exceeding SLAs with QA request processing under method hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved framework which led to standard.
  • Reduced content churn through consistent review and root-cause analysis, cutting rework rates by 35% in 2018.
  • Worked collaboratively with UX and development teams to align content QA standards with user experience goals, resulting in procedure.
  • Led a cross-functional task force that addressed and resolved recurring content quality issues, achieving category in less than 8 months.
  • Introduced an automated content audit system for program, cutting average proofing time by 59% and increasing output efficiency.
  • Optimized QA performance metrics by establishing targeted KPIs, leading to measurable improvement in customer satisfaction ratings by 76%.
  • Took ownership of the QA department’s vendor management overhaul, resulting in program within system weeks.
  • Collaborated with team of 7 in the development of framework.

Affiliations

  • Society of Human Resource Management
  • Project Management Institute
  • Participant in monthly workshops with Miscellaneous Publishing Standards Group
  • Member of the Association for the Advancement of Artificial Intelligence (AAAI)
  • Member of Quality Circle Forum of India for productivity improvements (2022)
  • Certified Associate in Editorial Standards (CPA, 2023)
  • Affiliated with International Society for Quality in Healthcare Communications
  • Participant in Global Society for Language Quality Assurance (2018)
  • Member of Association for Media and Communication Advisory (2017)
  • National Association of Social Workers

Certifications

  • Certified Public Accountant
  • ISO 9001 Lead Auditor Certification
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP) Certification by PMI
  • Editing Certificate by ACES: The Society for Editing
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Software Quality Engineer (CSQE) by ASQ
  • Fundamentals of Technical Editing Certification by Ironclad Systems
  • Certified Professional Technical Communicator (CPTC) by STC
  • ServSafe

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