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Skills

  • Cross-functional team collaboration
  • Program management
  • Cultural Competency in Behavioral Health
  • First Aid/CPR
  • Mental health assessment
  • Business operations
  • Process improvement
  • Behavioral intervention plan (BIP) creation
  • Communications
  • Crisis intervention techniques

Work Experiences

  • Administered standardized assessments.
  • Assisted individuals in understanding transitions.
  • Coached staff on applying behavior management techniques.
  • Boosted Seattle-area counseling by collaborating with interdisciplinary practitioners to develop a 11-prong approach.
  • Was in charge of organizing group counseling sessions to help people deal with standard and framework issues.
  • Co-developed individualized behavioral intervention plans.
  • Achieved Top Performer for inclusive education efforts.
  • Collaborated with family members to create support networks and multifaceted coping techniques that were tailored to the client's specific needs.
  • Answered 3 calls per 18 months to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Clear understanding of client relations and strategic planning as well as process improvement training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 44% behavioral improvement among clients.
  • Achieved a reduction of physical aggression by 76%.
  • Achieved a 48% increase in educators’ application of behavior management techniques.
  • Adept at crisis intervention and de-escalation techniques, successfully reducing physical aggression in school settings by 23% through structured behavioral plans.
  • Adept at crafting social skills training programs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Experienced in leading one-on-one and group counseling sessions to improve client well-being and the development of coping skills.
  • Achieved a 9% reduction in problematic behaviors over three years.

Accomplishments

  • Authored detailed behavior intervention plans (BIPs) for students with varying needs, contributing to a 22% increase in adherence to outlined goals.
  • Successfully managed a caseload of 8 clients, developing tailored behavioral plans leading to a 23% improvement in client outcomes.
  • Resolved product issue through consumer testing.
  • Provided expert input in multidisciplinary IEP meetings to craft data-driven behavioral goals for students, improving compliance with state and federal mandates.
  • Documented and resolved metric which led to procedure.
  • Trained 14 school staff members on de-escalation tactics, resulting in a 83% drop in physical incidents requiring external intervention.
  • Worked closely with academic intervention specialists to create individualized support plans, contributing to a 85% improvement in student retention rates.
  • Developed and executed behavioral assessments using research-backed methods, which contributed to a 80% increase in program effectiveness for targeted groups.
  • Developed data tracking systems for monitoring student behavior, enabling timely interventions for 14 high-risk students as per real-time analytics.
  • Drafted clear, outcome-based IEP goals in collaboration with educational stakeholders, improving IEP compliance rates by 55% within several months.

Affiliations

  • Association of Professional Behavior Analysts (APBA)
  • American Counseling Association (ACA)
  • International Institute for Restorative Practices (IIRP)
  • International Association for Applied Behavior Analysis (IAABA)
  • National Association of Special Education Teachers (NASET)
  • Project Management Institute
  • American Marketing Association
  • Multicultural Education SIG (Special Interest Group, Intl. Assoc.)
  • Society for the Teaching of Psychology (STP, APA Division 2)
  • National Alliance on Mental Illness (NAMI)

Certifications

  • Project Management Professional (PMP)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Certified Aggression Control Trainer by initiative
  • Registered Behavior Technician (RBT)
  • Certified Anger Resolution Therapist (CART)
  • Certified Special Education Behavior Intervention Specialist
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Developmental Disabilities Professional (CDDP)
  • Certified Public Accountant

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