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Skills

  • Data-driven decision making
  • Lean training methodologies
  • Workshop coordination
  • Customer service
  • Incident prevention
  • Organizational skills
  • High-potential employee identification
  • Relationship development
  • Budgets
  • Problem-solving

Work Experiences

  • Achieved consistent positive post-training evaluations.
  • Accommodated a diverse workforce.
  • Coordinated with different departments to deliver specialized training that helped achieve 4 consecutive months of exceeding sales targets.
  • Organized workshops for employees to help them better understand the company's mission, streamline daily operations, and align employee and company priorities.
  • Identified employees with specific skill sets to recommend for promotions or raises, resulting in a 14% increase in internal hiring and a $5 reduction in training costs.
  • Examined the company's training methods and made changes to address issues, improve efficiency, and achieve training objectives, resulting in initiative.
  • Achieved a 72% rise in training consistency.
  • Achieved Top Performer for best team performance in 2021.
  • Coordinated with different departments.
  • Assisted companies in developing training budgets, resulting in annual savings of over $12 for 3 companies.

Summaries

  • Achieved Employee of the Year in 2015.
  • Achieved a 60% improvement in skills proficiency.
  • Looking for new professional opportunities that will allow me to advance.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on procedure, process, and category.
  • Accomplished Certified Crew Trainer specializing in onboarding, skills assessments, and process improvement. Successfully reduced overtime costs by 43% through optimized scheduling and ensured consistent high performance across 12 locations.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • An outgoing personality with a hands-on, creative approach.
  • Achieved Innovation Award for operational excellence.
  • Achieved a 53% reduction in training completion time.

Accomplishments

  • Developed training modules on the new QuickBooks system, decreasing error rates during initial operations by 3 incidents.
  • Led the development and deployment of a new learning management system (LMS), reducing staff training time by 11 weeks.
  • Trained 3 employees on advanced customer service principles, raising customer satisfaction scores by 48%.
  • Earned ITIL, which helped drive compliance with company and local regulatory standards.
  • Designed and standardized training manuals, ensuring consistent and quality training across multiple locations.
  • Coordinated on-the-job assessments for team members, achieving 18% training compliance within mandatory timelines.
  • Led performance feedback sessions for crew members, improving individual KPI scores by 49% within the past year.
  • Improved teamwork and communication among crew by developing and delivering ongoing employee engagement programs.
  • Introduced digital training tools that lowered training costs by $9 without compromising employee development quality.
  • Spearheaded a customer feedback campaign that increased positive feedback by 84% in Atlanta within several months.

Affiliations

  • Association of Information Technology Professionals
  • Hospitality Industry Training Association (HITA)
  • American Society of Safety Professionals
  • Rotary International
  • Workplace Learning and Performance Association (WLPA)
  • Association for Computing Machinery
  • Certification from National Association of Foodservice Professionals (NAFP)
  • Jaycees
  • Association of Supervision and Curriculum Development (ASCD)
  • National Training Laboratories (NTL) Institute for Applied Behavioral Science

Certifications

  • Certified Restaurant Manager (CRM) – Lakeside Partners
  • Supervisory Skills Development Certificate - Lakeside Partners
  • Certified Instructional Designer (CID) - Summit Group
  • Certified Coach, Trainer, and Speaker - Meridian
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Training Professional (CTP) - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)

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