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Skills

  • Employee Onboarding
  • Public speaking
  • Incident prevention
  • Team management
  • Online training experience
  • Organization
  • First Aid/CPR
  • Communications
  • New hire training
  • Project organization

Work Experiences

  • Achieved minimal downtime.
  • Organized workshops for employees to help them better understand the company's mission, streamline daily operations, and align employee and company priorities.
  • Achieved a 40% drop in customer complaints regarding service.
  • Boosted employee engagement during training sessions.
  • Accommodated a diverse workforce.
  • Collaborated with management to update safety procedures resulting in 13 consecutive months without incidents.
  • Achieved a 66% reduction in the initial turnover rate.
  • Achieved 12 consecutive months without incidents.
  • Conducted skills assessment workshops, identifying and promoting 3 high-potential employees within a year.
  • Coached a team to success.

Summaries

  • Achieved top-tier performance.
  • Achieved 34% or higher satisfaction scores.
  • Achieved Employee of the Year for best team performance.
  • Looking to apply 12 years of experience in Customer Service to a dynamic role with Harbor & Co..
  • With extensive knowledge of Power BI use and system industry procedures, he is an expert in process and system training.
  • Known for data analysis and a goal-oriented mindset.
  • With a charismatic style and insightful approach, I am an authoritative and clear communicator.
  • Supportive Certified Crew Trainer with in-depth knowledge of system industry practices and the ability to help process companies achieve long-term success.
  • Adept at delivering real-time feedback.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Introduced digital training tools that lowered training costs by $9 without compromising employee development quality.
  • Designed and standardized training manuals, ensuring consistent and quality training across multiple locations.
  • Collaborated with team of 7 in the development of program.
  • Implemented continuous improvement initiatives that resulted in a 32% increase in overall team productivity.
  • Orchestrated live drills and operational assessments that fine-tuned emergency response times by 50% across the team.
  • Trained 13 employees on handling escalated customer service issues, reducing unresolved complaints by 82%.
  • Enhanced team collaboration and task delegation, reducing individual task completion time by 68%.
  • Collaborated within store management to execute cross-training programs, resulting in a 53% increase in staffing flexibility.
  • Spearheaded a customer feedback campaign that increased positive feedback by 84% in Atlanta within several months.
  • Developed training modules on the new QuickBooks system, decreasing error rates during initial operations by 3 incidents.

Affiliations

  • International Association of Workplace Professionals (IAWP)
  • ServSafe Food Handler Certification
  • National Restaurant Association (NRA)
  • Freemason
  • Toastmasters
  • Certified Lean Trainer from metric
  • Hospitality Training Management Association (HTMA)
  • National Fast Food Franchisee Association (NFFFA)
  • Certified Instructor from National Registry of Food Safety Professionals
  • Project Management Institute

Certifications

  • Certified Public Accountant (CPA)
  • Salesforce
  • Workplace Diversity Trainer Certification - Brightline
  • Certified Foodservice Professional (CFSP) – Meridian
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Performance Technologist (CPT) - Brightline
  • Certified Internal Trainer (CIT) – Northwind
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect

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