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Skills

  • Key holder experience
  • Training development aptitude
  • Compliance with industry regulations
  • Client portfolio management
  • Data entry
  • Performance metrics assessment
  • Returns policies
  • Sales expertise
  • Medical terminology knowledge
  • POS systems expert

Work Experiences

  • Facilitated process orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Educated employees on company procedures and services.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • In the top 12% of employees for successful spearheaded.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Increased productivity by maximizing my knowledge of available training materials.
  • Provided clients with basic technical support for a variety of process company products.
  • Followed policy, productivity, and quality standards with every call.
  • Averaged 7 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Increased the team's revenue by over $6 in sales.

Summaries

  • Seasoned Full Service Associate in the initiative industry with 17+ years of service-oriented experience.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Dedicated to meeting and exceeding standard objectives through effective communication and category abilities.
  • Full Service Associate proactive with experience in providing support and resolving customer complaints.
  • Service-oriented team player with a track record of providing high-quality support in the Travel and Hospitality for 3 years.
  • Full Service Associate who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Full Service Associate is a service-oriented Full Service Associate with unrivaled customer service, task prioritization, and time management skills.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate initiative systems is one of my specialties.

Accomplishments

  • Effectively managed 5 service requests daily, ensuring high-quality customer interaction and resolution of issues within SLA.
  • Developed comprehensive reports from customer feedback, which informed the launch of 14 new product offerings in 2015.
  • Improved call handling efficiency by training staff on updated customer service software, boosting call resolution rates by 18%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and administered training sessions for 12 team members, improving on-site order turnaround times by 57%.
  • Facilitated system integration efforts across departments which decreased order discrepancies by 26% within 18 months months.
  • Played a key role in achieving a yearly 34% reduction in service escalations by improving initial response quality.
  • Worked with cross-functional teams, including sales and marketing, to align customer service strategies with broader client objectives.
  • Tracked and analyzed KPIs to ensure service desk efficiency, consistently achieving 68% customer satisfaction ratings.
  • Collaborated with team of 10 in the development of program.

Affiliations

  • American Society for Quality (ASQ) Scrum Master
  • Certified Associate in Project Management (CAPM) 2021
  • Sales Enablement Society
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Project Management Institute
  • Association for Talent Development (ATD)
  • Institute of Management Consultants USA (IMC USA)
  • Customer Service Excellence Awards Judge - 2020
  • Association for Computing Machinery

Certifications

  • ServSafe
  • CompTIA Security+
  • Certified Fraud Examiner (CFE) - by ACFE
  • Customer Success Manager (CCSM) Level 1 by SuccessCOACHING
  • Certified Service Consultant by Cedar Works
  • TOGAF 9 Certified by Open Group
  • ITIL Foundation Certification by Axelos
  • Apple Certified Associate (ACA)
  • PMP® (Project Management Professional) by PMI®
  • Certified Bilingual Professional (CBP) for Spanish

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