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Skills

  • Regulatory compliance
  • Financial document reconciliation
  • Closing package review
  • Problem-solving in fast-paced environments
  • Data accuracy validation
  • Project organization
  • Workflow Optimization
  • Post-closing timelines management
  • Archival systems management
  • Communications

Work Experiences

  • Answered 14 calls per two years to help customers with their questions and concerns.
  • Achieved standard.
  • Collaborated with third-party vendors to ensure titles, insurance, and liens were appropriately recorded, leading to a 43% faster turnaround time on property records.
  • Achieved a 15% compliance increase across all loan files.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked for industry trends on social media and through online sources.
  • Addressed document inaccuracies in post-closing.
  • Achieved a 59% reduction in associated costs.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Audited a portfolio of 15 closed loans, highlighting discrepancies and working cross-functionally to resolve issues within three years.

Summaries

  • Achieved a 85% faster resolution of outstanding conditions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results in 2017.
  • Delivered cost-saving compliance audits.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 34% error reduction.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Collaborative Post-Closing Administrator adept at cross-department coordination, improving loan closure processes and reducing backlog by 31%.
  • Adept at overseeing post-closing operations.

Accomplishments

  • Collaborated closely with internal teams to resolve post-closing discrepancies, resulting in a 79% reduction in client inquiries about missing documents.
  • Managed the successful post-closing integration of 16 acquisitions, ensuring compliance with all regulatory standards.
  • Reduced document deficiencies during the post-closing process by 20% by introducing a step-by-step verification checklist.
  • Provided training and mentorship to newly hired post-closing staff, reducing onboarding time by 36% days.
  • Helped company achieve a Excellence Award by enhancing post-closing audit protocols for improved regulatory adherence.
  • Documented and resolved method which led to initiative.
  • Led a team of 9 employees to audit and update post-closing data, successfully driving a 42% compliance increase across all loan files.
  • Resolved product issue through consumer testing.
  • Revised and improved post-closing documentation protocols, resulting in 24% fewer errors in client-facing reports.
  • Co-developed a digital post-closing checklist with IT, decreasing manual interventions by 40%.

Affiliations

  • Toastmasters
  • Women in Housing and Finance (WHF)
  • National Flood Determination Association (NFDA)
  • International Organization for Standardization (ISO) in Post-Closing Audits
  • Institute of Certified Public Accountants (AICPA)
  • Society for Corporate Governance Professionals
  • Mortgage Bankers Association (MBA)
  • Federal Housing Administration (FHA) Partner Program
  • Lions Club
  • Society of Human Resource Management

Certifications

  • Certified Mortgage Underwriter (CMU) - National Association of Mortgage Processors (NAMP)
  • Certified Document Management Specialist (CDMS)
  • Certified Title Closer (CTC) - National Notary Association
  • Compliance Certification Board (CCB) Certification in Healthcare Compliance (CHC)
  • ServSafe
  • Certified Mortgage Banker (CMB) – Summit Group
  • Mortgage Loan Processor Bootcamp Certificate - Harbor & Co.
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Loan Review Certificate Program - Beacon Labs

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