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Skills

  • Process improvement
  • Project organization
  • Data governance standards compliance
  • Organization
  • Document digitization and electronic records transition
  • Digitization
  • Automation of archival processes
  • Change management in records processes
  • Customer service
  • E-Records Systems

Work Experiences

  • Used the United States Postal Service, process or category package delivery services to deliver completed document packages to clients.
  • Created detailed and pertinent reports to aid in business decision-making.
  • Restructured procedures in order to create and execute projects in collaboration with Records Management Analyst.
  • Followed established procedures for handling sensitive and classified documents to maintain chain of custody integrity.
  • Forwarded documents that needed legal review to the framework department for instructions on how to proceed with document resolution.
  • Used Power BI to collect, organize, and model data.
  • Communicated with internal partners on a daily basis and identified document-related issues that required cross-departmental cooperation.
  • Completed audit within one year.
  • Conducted quarterly reviews of retention schedules, ensuring compliance with standard/initiative and mitigating potential legal risks.
  • Archived 16 historical documents into a centralized digital library, increasing retrieval efficiency and preserving institutional knowledge.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in workflow optimization and client relations backed up by Miscellaneous training.
  • Aligned practices with organizational goals.
  • Helping business leaders understand all aspects of operations is something I'm used to.
  • Boosted employee satisfaction with new platforms.
  • Managed a 3-employee initiative department and reduced average document processing time by 5% over the course of my tenure.
  • Accomplished in spearheading large-scale initiatives to overhaul physical records into digital formats, reducing physical storage needs by 17% and increasing operational agility.
  • Avoided costly penalties through thorough audits.
  • Adept at negotiating long-term storage solutions.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed a records retention schedule that ensured compliance with category, reducing potential legal exposure by 76%.
  • Reviewed and updated organizational retention schedules to meet method/initiative compliance, resulting in zero audit discrepancies over several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led company-wide initiative to digitize historical records, resulting in space savings of 29% and a more accessible database.
  • Provided expert guidance during external audits, resulting in a successful compliance score of 29%.
  • Designed and implemented a process for secure disposal of physical documents, reducing potential data breaches by 15%.
  • Collaborated with the legal team to implement retention hold processes, facilitating full compliance with litigation requirements.
  • Improved disaster recovery protocols for records management, ensuring 36% of documents could be restored following a simulated outage.
  • Managed the transition from physical to electronic records for logistics, leading to a 55% reduction in storage costs.
  • Leveraged document management software to streamline file storage, resulting in a 46% cost savings on cloud storage solutions.

Affiliations

  • Society of Women Engineers
  • Institute of Internal Auditors (IIA) - Regulatory and Compliance Forums
  • Association of Records Managers and Administrators (ARMA International)
  • Records and Information Management Professionals Australasia (RIMPA)
  • International Association of Privacy Professionals (IAPP)
  • American Society of Safety Professionals
  • Project Management Institute (PMI) Certification
  • Society of Human Resource Management
  • Association for Intelligent Information Management (AIIM)
  • National Association for Information Destruction (NAID)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Freedom of Information Act (FOIA) Certificate
  • Certified Secure Software Lifecycle Professional (CSSLP)
  • Electronic Records Management- Certificate by AIIM
  • ARMA International Information Governance Professional (IGP)
  • Records Retention and Classification Policy Specialist
  • Certified Records Manager (CRM) by the Institute of Certified Records Managers (ICRM)
  • Advanced Records & Information Management Training by Harbor & Co.
  • Enterprise Content Management (ECM) Excellence Certification by AIIM
  • CompTIA Network+

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