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Skills

  • Team management
  • Medical billing software (Asana) expertise
  • Multitasking in high-volume environments
  • Relationship development
  • Budgets
  • Medical data confidentiality (HIPAA compliance)
  • Metric coding understanding
  • Healthcare compliance and regulatory knowledge
  • KPI (Key Performance Indicators) tracking
  • Medical terminology proficiency

Work Experiences

  • Collaborated with IT and clinical teams.
  • Created individualized training programs for new hires.
  • Boosted productivity.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Looked for industry trends on social media and through online sources.
  • Championed a weekly huddle with the team to review patient registration bottlenecks, improving registration processing times by 77%.
  • Went over the doctors' daily care slips.
  • Advised patients on affordable solutions.
  • Achieved a 31% reduction of missed appointments.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved results within three years.
  • Achieved a 59% reduction in complaints.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Achieved 42% improvements in efficiency.
  • Achieved a 49% improvement in department efficiency.
  • Complete patient education is a success.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Collaborated with standard service providers.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed training programs for new staff members, reducing error rates in patient demographic data collection by 77%.
  • Used data from QuickBooks to track and resolve patterns in patient registration bottlenecks, leading to a 42% increase in front-desk productivity.
  • Awarded Lean for outstanding performance in patient care and registration accuracy.
  • Instrumental in achieving Beacon Labs’s target of 70% registration completion rate, enhancing revenue cycle management.
  • Was responsible for leading recruitment and onboarding for engineering, reducing team vacancy time by several months.
  • Reduced patient registration backlog by 47% through coordinated efforts with HubSpot and enhanced team scheduling.
  • Collaborated with team of 17 in the development of procedure.
  • Partnered with method to automate eligibility reviews, reducing denial rates by 43% and increasing processing speed.
  • Collaborated with procedure to solve authorization denials, improving overall claims reimbursement rate by 61%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Revenue Cycle Specialist (CRCS)
  • National Association of Healthcare Access Management (NAHAM)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Society for Healthcare Consumer Advocacy (SHCA)
  • Medical Group Management Association (MGMA)
  • Project Management Institute
  • American Institute of Healthcare Compliance (AIHC)
  • Association for Patient Experience (APEX)
  • American Marketing Association

Certifications

  • Apple Certified Associate (ACA)
  • Certified Professional in Healthcare Quality (CPHQ) - Summit Group 2020
  • Health Information Technology for Economic and Clinical Health (HITECH) Professional Certificate – Beacon Labs
  • AAPC Certified Medical Administrative Assistant (CMAA) – Ironclad Systems
  • Health Insurance Portability and Accountability Act (HIPAA) Certification - Harbor & Co., 2016
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Outpatient Coder (COC) - Meridian, 2019
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)

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