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Skills

  • Multitasking in high-volume environments
  • Problem resolution
  • Healthcare compliance and regulatory knowledge
  • Cross-departmental collaboration
  • Insurance claims management
  • First Aid/CPR
  • Communications
  • Conflict resolution and de-escalation
  • Metric coding understanding
  • Insurance verification and pre-authorization

Work Experiences

  • Championed a weekly huddle with the team to review patient registration bottlenecks, improving registration processing times by 77%.
  • Achieved improvements within the past year.
  • Was in charge of compiling and reviewing medical records.
  • Achieved a 45% higher response rate than previous years.
  • Used Tableau to make appointments.
  • Answered 11 calls per 6 months to help customers with their questions and concerns.
  • Achieved a 31% reduction of missed appointments.
  • Achieved results within three years.
  • Advised patients on affordable solutions.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Collaborative leader with success in initiating training programs.
  • Collaborated with standard service providers.
  • Achieved zero data privacy violations over one year.
  • Achieved a 49% uplift in department performance.
  • Attained a 67% satisfaction rate.
  • Accomplished this over 6 months.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Accomplished healthcare professional with a strong background in patient data management, consistently reducing registration errors by 67% through training and process enhancement.
  • Achieved a 25% reduction in claim denials.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Partnered with method to automate eligibility reviews, reducing denial rates by 43% and increasing processing speed.
  • Enhanced customer service strategies, reducing patient registration complaints by 77% and increasing return visits to the healthcare facility.
  • Reduced patient registration backlog by 47% through coordinated efforts with HubSpot and enhanced team scheduling.
  • Utilized HubSpot to implement a real-time insurance verification system, decreasing claim rejections by 81%.
  • Negotiated advanced terms with initiative to enhance patient services, saving the healthcare facility $7 annually.
  • Was responsible for leading recruitment and onboarding for engineering, reducing team vacancy time by several months.
  • Coordinated with IT to implement scanning solutions for healthcare forms, which reduced manual entry time by 16% and improved patient onboarding efficiency.
  • Decreased patient complaint volume by 55% through direct engagement and resolution of access and registration issues.
  • Collaborated with team of 17 in the development of procedure.
  • Streamlined the patient pre-admission process in collaboration with customer success, improving workflow efficiency by 36%.

Affiliations

  • Lions Club
  • International Council of Nurses
  • International Association of Healthcare Central Service Material Management (IAHCSMM)
  • American Medical Billing Association (AMBA)
  • Certified Healthcare Access Manager (CHAM)
  • National Association of Social Workers
  • Health Resources and Services Administration (HRSA)
  • Association for Computing Machinery
  • American Association of Healthcare Administrative Management (AAHAM)
  • Society of Women Engineers

Certifications

  • AAPC Certified Medical Administrative Assistant (CMAA) – Ironclad Systems
  • Certified Healthcare Access Manager (CHAM) - Northwind, 2022
  • Patient Scheduling Specialist Certificate – Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Medical Records and Health Information Technician Certification (MRHIT) – Brightline
  • Health Information Exchange Specialist Certification – Meridian
  • Healthcare Financial Management Association (HFMA) Member Certification - Vantage 2019
  • CompTIA Security+

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