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Skills

  • Cross-departmental collaboration
  • Medical data confidentiality (HIPAA compliance)
  • Monthly report generation using Asana
  • Conflict resolution and de-escalation
  • Project organization
  • Medical billing software (Asana) expertise
  • Budgets
  • Customer service excellence in healthcare
  • System updates
  • Change management in patient access services

Work Experiences

  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved improvements within the past year.
  • Achieved framework.
  • Contributed to a 43% decrease in clerical errors.
  • Oversaw the delivery of framework project by program team, which resulted in category.
  • Created individualized training programs for new hires.
  • Achieved results within three years.
  • Achieved a 31% reduction of missed appointments.
  • Cut patient wait times by 67%.
  • Coordinated with medical staff from operations.

Summaries

  • Strengths in client relations and team leadership backed up by Healthcare training.
  • Accomplished healthcare professional.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Achieved zero data privacy violations over one year.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Collaborative leader with success in initiating interdepartmental training programs, improving operational efficiency and reducing patient transfer issues by 74%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Comprehensive knowledge of strategic planning and a dedication to patient satisfaction.
  • Complete patient education is a success.
  • Achieved a 36% performance increase.

Accomplishments

  • Streamlined the patient pre-admission process in collaboration with customer success, improving workflow efficiency by 36%.
  • Developed and maintained key performance metrics for a team of 10 representatives, increasing overall patient satisfaction by 42%.
  • Enhanced customer service strategies, reducing patient registration complaints by 77% and increasing return visits to the healthcare facility.
  • Utilized HubSpot to implement a real-time insurance verification system, decreasing claim rejections by 81%.
  • Developed and enforced new patient access protocols, drastically reducing erroneous claim submissions by 31%.
  • Developed training programs for new staff members, reducing error rates in patient demographic data collection by 77%.
  • Collaborated with procedure to solve authorization denials, improving overall claims reimbursement rate by 61%.
  • Coordinated daily registration efforts for finance, improving operational efficiency by 28%.
  • Coordinated with IT to implement scanning solutions for healthcare forms, which reduced manual entry time by 16% and improved patient onboarding efficiency.
  • Coordinated with engineering for seamless communication on patient discharge, reducing delays in processing by 22%.

Affiliations

  • Lean Six Sigma Green Belt in Healthcare
  • International Council of Nurses
  • Certified Healthcare Access Manager (CHAM)
  • National Association of Social Workers
  • National Association of Public Hospitals and Health Systems (NAPH)
  • Health Resources and Services Administration (HRSA)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Institute for Healthcare Improvement (IHI) Certification
  • Rotary International
  • American Medical Billing Association (AMBA)

Certifications

  • Healthcare Access Associate (CHAA) – Lakeside Partners
  • Certified Healthcare Administrative Professional (cHAP) - Ironclad Systems 2019
  • Medical Insurance Billing Certificate – Northwind
  • Certified Patient Access Manager (CPAM) – Summit Group
  • Medical Office Managers Certification – Beacon Labs
  • Health Information Technology for Economic and Clinical Health (HITECH) Professional Certificate – Beacon Labs
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Effective Communication in Healthcare Certification – Ironclad Systems
  • Certified Business Analysis Professional (CBAP)

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