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Skills

  • Knowledgeable in program insurance regulations
  • Automotive component understanding
  • Team building
  • Natural disaster experience
  • Advanced knowledge of auto damage types
  • Data analysis for fraud pattern recognition
  • Supervision
  • Regulatory compliance
  • Mentoring and training junior adjusters
  • Continuous improvement in team efficiency

Work Experiences

  • Audited 6 completed claims per quarter.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assured fair pricing.
  • Answered 10 calls per 18 months to help customers with their questions and concerns.
  • Assisted customers in understanding the claims process.
  • Had an excellent attendance record and was always on time for work.
  • Conducted in-depth appraisals of property damage.
  • Built and maintained productive relationships with local mechanics and repair shops, assuring fair pricing and quicker settlement processing.
  • Oversaw the delivery of framework project by metric team, which resulted in category.
  • Collaborated with law enforcement and legal teams to gather supporting evidence for complex liability claims.

Summaries

  • Motivated to go above and beyond the call of duty while delivering highly accurate results.
  • Auto Damage Adjuster with a proven track record.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Certified in standard, I bring a deep understanding of auto damage diagnosis and repair estimation practices, achieving 75% increased accuracy.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Auto Damage Adjuster with a proven track record of evaluating 3 vehicles per week, driving efficiency improvements and reducing overall claim costs by 71%.
  • Analytical problem-solver.
  • Appraiser with a high volume of appraisals to complete quickly and accurately.
  • Practical metric expert in determining reasonable repair costs through thorough inspections.

Accomplishments

  • Prepared comprehensive estimates for vehicle repairs, consistently reducing labor and parts costs by 36% without compromising quality standards.
  • Reviewed and re-estimated repair costs for 13 high-value client disputes, resulting in a favorable resolution rate of 38%.
  • Successfully supervised the handling of catastrophic event claims, expediting resolution times during crises and natural disasters by 42%.
  • Managed the entire life cycle of auto damage claims for more than 13 customers monthly, ensuring claims were processed efficiently and accurately.
  • Introduced a more efficient digital reporting system for damage estimations, reducing report errors by 68% and boosting adjuster productivity.
  • Managed VIP and high-net-worth client claims, ensuring all claims were handled within several months to preserve customer loyalty.
  • Trained 4 new hires in estimating techniques and customer service best practices, resulting in a 46% retention rate among junior staff.
  • Collaborated with legal teams to prepare evidentiary documents for court cases involving disputed damages, improving the company's litigation outcomes by 35% annually.
  • Re-inspected vehicle repair shops across Columbus, confirming repairs met insurance guidelines and leading to a 19% decrease in customer dissatisfaction.
  • Collaborated with repair shops and service providers to deliver timely and cost-effective repair solutions, increasing customer satisfaction by 71%.

Affiliations

  • International Council of Nurses
  • Rotary International
  • Freemason
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Property Claim Professionals Organization (PCP) Certification
  • Auto Damage Appraisers License from Oregon - 2021
  • Property Insurance Appraisers and Adjusters Association (PIAAA)
  • Fleet Safety Certification, Portland
  • Jaycees

Certifications

  • First Aid/CPR Certified
  • Fraud Claims Law Specialist (FCLS) Certification
  • National Association of Public Insurance Adjusters (NAPIA) Certification
  • Certified Auto Appraiser (CAA) by IAAA
  • Motor Vehicle Physical Damage Appraiser by NAPIA
  • Xactimate Level 1, 2, and 3 Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Workers' Compensation Adjuster Certification
  • Licensed Auto Damage Adjuster: Portland
  • Property and Casualty Adjuster License

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