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Skills

  • Crisis Management and Communication
  • Meeting leadership
  • Change Management
  • Emergency response planning
  • Team leadership and development
  • Effective leader
  • Cost-efficiency planning
  • Project management
  • Inventory management
  • Local economic development

Work Experiences

  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Worked with assistant managers to open and close the program office, as well as handle large transactions and inventory management.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Fostered a climate of collaboration between the general public, the city manager, and members of the city council through spearheaded and implemented.
  • Sought out new learning opportunities and kept up with the latest trends and technological advancements in municipal management.
  • Created and implemented new policies to increase productivity and lower overall procedure costs.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • With 9 years of customer service experience, Assistant City Manager is insightful.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • During the previous year, we increased Chicago services by 9% and identified fiscally sound ways to fund city growth.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • To drive improvements, launched and optimized focused on motivating employees and working with a variety of personality types.
  • Within Miscellaneous, senior Assistant City Manager and outstanding performer in data analysis and risk assessment.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Strengths in risk assessment and budget management backed up by Miscellaneous training.
  • Forward-thinking leader with experience in setting goals, quality standards, and method initiatives, as well as ensuring that objectives are met quickly and efficiently.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and maintained detailed project documentation for 3 city capital improvement projects, ensuring compliance with state regulations and timely audits.
  • Spearheaded a comprehensive redesign of urban park facilities, increasing public usage by 37% and enhancing green space utilization.
  • Introduced new public safety protocols that contributed to a 51% decrease in traffic-related accidents within high-risk zones.
  • Reduced departmental operational costs by 24% while ensuring compliance with municipal regulations through a rigorous auditing process.
  • Steered city-wide IT overhaul project, achieving 49% improvement in system reliability and reducing downtime by 18 months.
  • Documented and resolved method which led to framework.
  • Implemented energy-saving measures across municipal buildings, resulting in a 80% reduction in energy expenditure and 29% tons of CO2 emissions.
  • Secured $6 in federal funding for economic development projects, facilitating the growth of 10 small business ventures in the community.
  • Managed a budget of $3 for public infrastructure projects, ensuring the timely completion of road repairs, telecommunications upgrades, and public transportation expansions.

Affiliations

  • Project Management Institute
  • Society of Municipal Arborists (SMA)
  • Association for Computing Machinery
  • National Emergency Management Association (NEMA)
  • Transportation Research Board (TRB)
  • Association for Supply Chain Management (APICS)
  • International Facility Management Association (IFMA)
  • Sustainable Cities Institute (SCI)
  • National Association of City Transportation Officials (NACTO)
  • Environmental Protection Agency (EPA) Sustainability Leadership Consortium

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Emergency Manager (CEM) – International Association of Emergency Managers
  • Project Management Professional (PMP)
  • Municipal Land Use Planning Certificate – Cedar Works
  • Data Analytics for Local Government Certificate – system
  • State and Local Government Finance Certificate – metric
  • Certified Sustainability Professional (CSP) - International Society of Sustainability Professionals (ISSP)
  • Certified Leadership Program (CLP) – Brightline

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