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Skills

  • Client relationship building
  • Food preservation and storage methods
  • Preventive maintenance scheduling
  • Goal-oriented
  • Claims analysis
  • Client-driven R&D projects
  • Plumbing
  • Data collection and analysis
  • Market research and analysis in Food and Beverage
  • Background in cross-functional collaboration

Work Experiences

  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Handled a wide range of cleaning products and solutions in a safe and effective manner.
  • Collaborated with engineering to ensure FDA compliance for new formulations, resulting in zero regulatory issues for 2020.
  • Achieved 100% on-time delivery.
  • Adjusted staffing schedules.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Kept the store floor clear of shopping carts and hand baskets.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 13% customer rebooking rate.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Associate Food Scientist proficient in regulatory complexities.
  • Committed to providing guests with timely, accurate service and a positive dining experience, reducing average delivery time by 40% over several months.
  • Excellent communication and detail-oriented skills.
  • Ambitious Apprentice Pastry Chef equipped with skills in vendor negotiation and stock management, maintaining ingredient quality and reducing waste by 26%.
  • Food Technologist with 7 years of successful industry experience.
  • Solid team player with a positive attitude and demonstrated ability to build rapport with clients.
  • Proficient in promoting metric by leveraging vendor management and project management knowledge.
  • Direct and motivate customer service representatives in effective call management and efficiency strategies.
  • Adaptable and quick learner.

Accomplishments

  • Assisted in purchasing and stocking inventory, ensuring accurate labeling and proper storage to maintain ingredient freshness.
  • Implemented precise portion-control techniques, reducing waste by 63% while ensuring all team members met calorie requirements during field exercises.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Consulted
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Collaborated with a cross-functional team to create plant-based versions of traditional metric products, supporting the company's entrance into the system category.
  • Participated in the design and rollout of a pilot plant for Asana development, enhancing processing capabilities and reducing trial-and-error phase by 3 months.
  • Organized
  • Successfully completed training in system, which led to a menu expansion and a 19% increase in customer satisfaction.
  • Implemented an innovative stock rotation system, cutting ingredient spoilage by 45% and saving an estimated $16 annually.

Affiliations

  • Root Cause Failure Analysis (RCFA) Training Certification
  • Actively engaged, Help Desk Institute (HDI) membership, gaining access to technical support and customer service leadership best practices.
  • Baking and Pastry Arts Guild of Seattle
  • Professional Association of Cooking Instructors (PACI)
  • Toastmasters
  • Certified Food Safety Professional (CFSP) — Acquired in 2021
  • Society for Experimental Biology (SEB)
  • American Medical Informatics Association
  • Food Service Director Association
  • Certification in Effective Leadership for Customer Service Professionals, through the Leadership Training Institute, enhancing people management skills.

Certifications

  • Root Cause Analysis (RCA) Practitioner Certification
  • Certified Pastry Culinarian (CPC) through the American Culinary Federation (ACF)
  • ServSafe Allergens Awareness Certification
  • Chocolatier Certification by metric
  • Sales Manager Certificate
  • Food Innovation and Product Development Certificate from category
  • Traditional European Pastries Certificate by Summit Group
  • Food Safety Modernization Act (FSMA) Certification
  • Certificate in Sustainable Culinary Arts by program
  • OSHA: Food Handling

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