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Skills

  • Menu development
  • Delegation of food running tasks
  • Competition analysis
  • Customer rapport building
  • Guest seating
  • New product formulation
  • Workflow Optimization
  • Table clearing
  • Cost-benefit analysis for repairs and upgrades
  • Item promotion

Work Experiences

  • Quickly identified problems and alerted Food and Beverage Professional to any potential project delays.
  • Authored internal reports analyzing results of chemical analyses on novel ingredients, providing actionable insights for future product developments.
  • Responded to guest concerns and resolved all issues to the satisfaction of the guests.
  • Worked with the parts department to get the parts I needed.
  • Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling.
  • Actively contributed to reducing food waste by working with chefs to implement portion control measures on plate assembly.
  • Cured, smoked, tenderized, and otherwise preserved them, following store recipes and food safety procedures to improve the quality of processed meats.
  • Worked with Food and Beverage Professional and Food and Beverage Professional to prepare delectable meals for large banquets, which included standard and system events for up to 12 people.
  • Achieved a 20% reduction in operational downtime.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Food safety and industry best practices are second nature to her.
  • Accomplished Maintenance Supervisor.
  • Food and Beverage Professional with over 18 years of experience in service and support who is personable, friendly, and solution-oriented.
  • With top-notch repair knowledge and technical expertise, skilled Food and Beverage Professional is adept at troubleshooting.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Adept at meeting complex client demands.
  • Achieved a 67% rise in market share.
  • Adhered to dietary restriction notices.
  • Experience from initiative roles and CPA certification courses that is comparable.

Accomplishments

  • Played a key role in the preparation of high-volume holiday orders, resulting in 14% faster platter preparation times compared to previous seasons.
  • Coordinated with suppliers to ensure availability of high-quality ingredients, resulting in a 69% reduction in out-of-stock items.
  • Partnered with marketing to create health-focused campaigns for the launch of a new Tableau, leading to a 79% increase in market penetration.
  • Overhauled safety protocols for machine handling, resulting in 8% incident-free man-hours over 2015.
  • Developed standardized training materials for the sales team, resulting in a 29% improvement in onboarding efficiency.
  • Implemented KPI tracking for maintenance projects, leading to a 34% decrease in the backlog of repair orders.
  • Documented and resolved standard which led to procedure.
  • Developed and launched staff training programs that resulted in a 62% improvement in adherence to OSHA-certified food safety protocols.
  • Reduced order processing time by 71% by improving communications between the kitchen and front-end serving staff.
  • Assisted in organizing and running high-volume service during initiative, contributing to a 72% increase in table turnover rate.

Affiliations

  • ServSafe Certification 2018
  • Veteran Military Foodservice Operations Coalition (VMFOC), Chapter Representative
  • Denver Hospitality and Tourism Association
  • Completed the Meat Processing and Butchering course at Portland Trade School, mastering the fundamentals of primal cuts and portioning.
  • Certified Research Chef (CRC)
  • Customer Service Professionals Network
  • International Journal of Gastronomy and Food Science Contributor
  • Institute of Hospitality
  • Association for Facilities Engineering (AFE)
  • Volunteer with the Atlanta Farmers Market Association, regularly demonstrating sausage-making techniques at community events.

Certifications

  • Certificate in Commercial Baking by Northwind
  • International Culinary Associate (ICA) Certification
  • Military Food Service Operations Certification
  • Certified Foodservice Professional (CFP)
  • Hospitality and Tourism Management Certification - Northwind
  • EPA Section 608 Technician Certification
  • CompTIA Security+
  • Leadership & Management Course 2020
  • Vibration Analyst ISO Certification (Category I or II)
  • Food Defense Coordinator Certification – 2015

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