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Skills

  • Relationship building
  • Business Strategy
  • Data Management
  • Extremely organized
  • Document scanning
  • Client account management
  • Employee training and development
  • Data-driven decision making
  • Risk management processes and analysis
  • Staff training/development

Work Experiences

  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Developed and implemented a policy and procedure manual in accordance with state and national guidelines.
  • Collaborated with the agency's administrator and leadership team to achieve the organization's goals and objectives.
  • Was in charge of the requirements, gap analysis, training, and development of new programs, as well as their implementation.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Strategically coordinated operations based on goals and capabilities, efficiently allocating resources to meet demands.
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
  • Implemented the category program and employed project management to ensure that guests have a memorable, consistent, and positive experience.

Summaries

  • Develop strategic business partnerships and relationships.
  • With 11 years of experience planning, leading, and improving project management functions, I am an enthusiastic leader.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Procedure are well-understood.
  • Clear understanding of strategic planning and data analysis as well as project management training.
  • Customer-focused General Manager with 9 years of experience who is committed to expanding risk assessment and client relations.
  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.

Accomplishments

  • Directed the planning and execution of risk mitigation strategies based on ISO 31000, decreasing organizational exposure to process by 29%.
  • Successfully negotiated contracts worth $5, contributing to 63% profitability increase YoY for the finance.
  • Implemented Lean Six Sigma methodologies, leading to a 82% reduction in production waste and saving $12 annually.
  • Mentored 17 mid-level managers, helping 52% achieve promotions and contribute to departmental KPIs.
  • Increased operational throughput by 34%, managing 10 manufacturing facilities across multiple regions, through process automation and optimized scheduling.
  • Resolved product issue through consumer testing.
  • Led a comprehensive change management initiative to implement Salesforce, resulting in a 33% improvement in operational efficiency.
  • Delivered a WMS upgrade driving 72% reduction in order fulfillment time, while maintaining 41% accuracy in inventory management.
  • Increased sales 18% over 6 months.
  • Directed the development and deployment of a zero-harm workplace program, decreasing safety incidents by 42% and ensuring compliance with regulatory standards.

Affiliations

  • National Management Association (NMA)
  • IndustryWeek Manufacturing & Technology Conference
  • Society of Women Engineers
  • Association for Computing Machinery
  • International Society of Logistics (SOLE)
  • Association for Talent Development (ATD)
  • Chief Operating Officer Network (COO Network)
  • Association of Change Management Professionals (ACMP)
  • American Production and Inventory Control Society (APICS)
  • National Association of Business Executives (NABE)

Certifications

  • Lean Six Sigma Black Belt, certified by Lakeside Partners
  • Certified Business Continuity Professional (CBCP), by Meridian
  • Certified Operational Risk Professional (CORP), certified by Cedar Works
  • Kaizen Lean Methodology Certification
  • Mergers & Acquisitions Professional Certification (MAPC)
  • Certified Business Analysis Professional (CBAP)
  • Certified Enterprise Risk Professional (CERP), by Meridian
  • Change Management Certification, provided by framework
  • Executive Leadership Certification, by Beacon Labs
  • Project Management Professional (PMP)

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