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Skills

  • Budgets
  • Team building
  • Customer service
  • Application troubleshooting
  • ITIL framework adherence
  • Excellent verbal and written communication
  • Relationship development
  • Banking software configurations
  • API integration support
  • Mac systems

Work Experiences

  • Achieved 27% increase in ticket closures.
  • Collaborated with development teams.
  • Conducted in-depth root cause analysis.
  • Automated daily reports on system performance for the 5 regional managers, leading to a 32% increase in the speed of decision making.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Achieved 83% stronger firewall defense metrics.
  • Accelerated onboarding time by 37% days.
  • Kept track of running systems and entered commands to troubleshoot issues like method and initiative.
  • Automated daily reports on system performance.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.

Summaries

  • Excellent Banking Application Support with 16 years of experience providing exceptional support to users at all levels.
  • Excellent data analysis and cross-functional collaboration knowledge.
  • Applied ITIL in managing incident response.
  • Specializes in system and metric product troubleshooting.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Adept at supporting banking application configurations, ensuring 26% compliance with industry standards and vendor requirements while reducing potential risks.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Achieved results within the past year.
  • Banking Application Support with a 2-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Competent Banking Application Support with experience assisting procedure users with a wide range of computer, mobile device, and peripheral equipment issues.

Accomplishments

  • Led UAT testing for system, reducing post-deployment errors by 58% and improving end-user satisfaction.
  • Documented and resolved standard which led to system.
  • Collaborated with cross-functional teams and external vendors to address system vulnerabilities, achieving 34% patch deployment efficiency across system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Drafted and presented reports on key performance metrics, improving leadership visibility into system health and reducing downtime by 46%.
  • Streamlined internal compliance ticket auditing processes, contributing to 46% faster ticket closure rates during the system.
  • Monitored application uptime using program, ensuring a less than 20% downtime during high-transaction periods.
  • Implemented category that helped reduce unauthorized access incidents by 58% while maintaining system availability.
  • Facilitated integration of new banking software modules with legacy systems, reducing compatibility issues by 71%.
  • Identified critical failure points in legacy banking systems, leading a team that reduced these incidents by 74%.

Affiliations

  • International Institute of Business Analysis (IIBA)
  • Banking and Financial Services International (BFSI) Leadership Council
  • Rotary International
  • Global Banking Alliance for Women (GBA)
  • Association for Computing Machinery (ACM)
  • Association for Computing Machinery
  • International Council of Nurses
  • Society of Human Resource Management
  • International Association of Risk and Compliance Professionals (IARCP)
  • AWS Certified Solutions Architect - standard

Certifications

  • Certified Ethical Hacker (CEH) - EC-Council
  • Microsoft Certified: Power Platform Fundamentals
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Certified Banking Application Specialist – category
  • Advanced Certificates in IT Risk – category
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Software Lifecycle Professional (CSLP)
  • Cisco Certified Network Professional (CCNP)

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