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Skills

  • Administrative support
  • Benefits administrator
  • Compliance with confidentiality standards
  • Operational improvement
  • Empathetic and active listening
  • Planning and coordination
  • EAP utilization improvement strategies
  • Crisis intervention and de-escalation techniques
  • Communications
  • Cross-functional team collaboration

Work Experiences

  • Advised over 5 employees on work-life balance.
  • Managed an integrated recruiting campaign that spanned multiple media platforms.
  • Aided executive decision-making by reporting on metrics and recommending actionable improvements.
  • Improved employee morale by creating fair job descriptions, grades, salaries, and benefit programs that met market standards.
  • Used my in-depth knowledge of HR principles as well as employment laws and regulations to counsel product and develop procedure policies.
  • Addressed high-conflict periods.
  • Through effective emergency resolution, I was able to reduce obstacles and save time while spearheading special projects.
  • Acted as a liaison between employees and senior management in order to respond to questions, complete contract processing, and facilitate problem resolution.
  • Administered crisis interventions and de-escalation strategies, positively impacting the retention of over 14 employees at Atlanta.
  • Successfully mentored staff on best practices and protocol while monitoring performance quality control for corrective action planning, reducing project gaps.

Summaries

  • Employee Assistance Program Counselor with 12+ years of experience managing human resources teams to ensure compliance, employee communication, and workforce programs.
  • In terms of information technology, system systems, and program management, he is regarded as an expert.
  • Achieved results over a 13-month period.
  • Results-oriented Miscellaneous professional with quality assurance, vendor management, and strategic planning strengths.
  • Program and category have a proven track record.
  • Achieved a 63% improvement in overall employee engagement.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Employee Assistance Program Counselor with team leadership and client relations abilities.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Employee Assistance Program Counselor with 8 years of experience motivating employees to stay with the company through incentive programs and well-researched compensation packages.

Accomplishments

  • Advised 16 employees on time management strategies, resulting in a 64% improvement in professional performance evaluations within 6 months.
  • Implemented mental wellness programs tailored for high-stress departments, resulting in a 49% decrease in stress-related sick days.
  • Provided expert guidance and support during corporate restructuring, preventing an anticipated 55% increase in turnover.
  • Provided conflict mediation services for teams experiencing performance issues, resulting in a 83% increase in collaborative task completion rates.
  • Developed and led workshops on burnout prevention strategies for 14 employees, helping decrease employee turnover by 60% over the past year.
  • Facilitated conflict resolution and mediation sessions, successfully restoring team cohesion in 15 cases, with a 53% reduction in repeat conflicts.
  • Consulted with leadership across 6 departments to embed EAP services into their HR strategies, boosting internal referrals by 40% and contributing to retention.
  • Developed a specialized EAP program for management-level staff, increasing leadership engagement by 20% post-implementation.
  • Supported expatriate employees through onboarding and cultural adaptation processes, increasing their transition success rate by 51%.
  • Conducted stress management workshops, resulting in a 41% improvement in reported employee satisfaction and productivity.

Affiliations

  • Volunteer, Substance Abuse and Mental Health Services Administration (SAMHSA) Initiatives
  • Certified in Cognitive Behavioral Therapy for Substance Abuse Counseling, OSHA
  • Member, International Employee Assistance Professionals Association (IEAPA)
  • Collaborator, Legal and Financial Services EAP Program, Northwind, 2018
  • Attendee, Annual Employee Assistance Program Conference, 2024
  • Member, American Association of Health and Wellness Professionals (AAHWP)
  • Co-Chair, Mental Health Programs Steering Committee, Brightline, program
  • Member, Association for Trauma Outreach & Prevention (ATOP)
  • Certified in Behavioral Health Case Management, OSHA, 2018
  • Certified in Leadership and Resiliency Development for EAP Professionals, Six Sigma, 2023

Certifications

  • SAP Certified Application Associate
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Association for Project Management (APM)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Conflict Management Coach (CCMC) through Mediation Training Institute
  • Certification in Diversity, Equity, and Inclusion in the Workplace by method
  • ServSafe
  • Suicide Risk Assessment and Intervention Certification by framework

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