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Skills

  • Team building
  • Client needs assessment
  • Security systems
  • EAP utilization improvement strategies
  • Compliance with confidentiality standards
  • Inventory management
  • First Aid/CPR
  • Employee retention strategies
  • Employee satisfaction improvement strategies
  • Employee engagement strategy development

Work Experiences

  • Implemented employee engagement and development activities, presentations, and training to increase productivity and unite the workforce.
  • Collaborated with marketing to shape an inclusive company culture.
  • Through effective emergency resolution, I was able to reduce obstacles and save time while spearheading special projects.
  • Sourced and developed sourcing leads to expand my recruiting base.
  • Increased improvement initiatives by troubleshooting problems and taking corrective action using team leadership and performance reporting.
  • Collaborated with external counselors and healthcare providers to ensure comprehensive mental health services for employees needing long-term care.
  • Successfully mentored staff on best practices and protocol while monitoring performance quality control for corrective action planning, reducing project gaps.
  • Acted as a liaison between employees and senior management in order to respond to questions, complete contract processing, and facilitate problem resolution.
  • Collaborated with logistics to shape a more inclusive company culture by expanding support for LGBTQ+ employees, improving satisfaction by 64%.
  • Achieved a 52% reduction in absenteeism.

Summaries

  • Adobe Creative Suite expert with policy development and documentation experience.
  • Employee Assistance Program Counselor is a hardworking and dependable Employee Assistance Program Counselor who excels at performance reporting and quality assurance.
  • Employee Assistance Program Counselor with team leadership and client relations abilities.
  • Supporting training, performance-optimization, and motivational strategies is a strong suit.
  • Achieved measurable 18% improvement.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Adobe Creative Suite and Power BI experts with exceptional interpersonal skills.
  • Customer relationship management, HR expertise, strategic planning, and time management are among the skillsets of this adaptable and focused team player.
  • Risk assessment in system settings and cross-functional collaboration in client relations settings.
  • Employee Assistance Program Counselor with 8 years of experience motivating employees to stay with the company through incentive programs and well-researched compensation packages.

Accomplishments

  • Reduced overall employee burnout by 58% via a targeted education program that equipped HR staff with the knowledge to detect early signs.
  • Piloted a new digital self-care tool for employees, achieving 28% adoption rate within the first one year, leading to reduced absenteeism.
  • Provided one-on-one EAP assistance to over 13 employees, focusing on work-life balance and mental health awareness, contributing to a 78% increase in engagement scores.
  • Conducted stress management workshops, resulting in a 41% improvement in reported employee satisfaction and productivity.
  • Collaborated with HR to revamp the EAP's communication plan, raising employee utilization of services by 71% in 2018.
  • Developed and led a psychoeducation seminar on stress management during organizational changes, attended by 13 employees and improving coping skills awareness by 66%.
  • Trained new HR personnel on EAP processes, reducing onboarding ramp-up time by 81% and increasing overall HR satisfaction with program efficiency.
  • Advised 16 employees on time management strategies, resulting in a 64% improvement in professional performance evaluations within 6 months.
  • Assessed EAP utilization trends to design more accessible services, generating a 78% rise in underutilized resource engagement.
  • Provided expert guidance and support during corporate restructuring, preventing an anticipated 55% increase in turnover.

Affiliations

  • Contributor, Journal of Workplace Mental Health, 2017
  • Member, National Association of Social Workers (NASW)
  • Member, International Association of Trauma Professionals (IATP)
  • Member, American Psychological Association (APA)
  • Member, Association of Workplace Counselors (AWC)
  • Co-Author, Workplace Wellbeing Articles Series in procedure, program
  • Attendee, Crisis Management Seminar by Northwind, 2020
  • Certified in Cognitive Behavioral Therapy for Substance Abuse Counseling, OSHA
  • Member, American Association for Marriage and Family Therapy (AAMFT)
  • Member, Association for Trauma Outreach & Prevention (ATOP)

Certifications

  • Certified Case Manager (CCM) through the Commission for Case Manager Certification
  • Certified Employee Assistance Professional (CEAP) by the Employee Assistance Professionals Association
  • CompTIA A+ Technician
  • Certificate in Organizational Resilience Planning by program
  • SAP Certified Application Associate
  • Certificate in Employee Wellness and Stress Management by Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Licensed Professional Counselor (LPC) through system
  • Certifications in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) by framework
  • Google Certified Professional Cloud Architect

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